ROSITA TIA
Bankstown
Summary
Dedicated logistics and operations professional with over 5 years of combined experience in high-volume warehouse and parcel processing environments. Proven track record in staff allocation, workflow observation, and meeting tight operational deadlines. Currently seeking a Fleet Allocator position to leverage strong organizational skills, scheduling expertise, and real-time problem-solving abilities to optimize driver routes and fleet utilization.
Overview
14
14
years of professional experience
4027
4027
years of post-secondary education
Work History
Supervisor
Australia Post
01.2023 - Current
- Progressed from operational duties to supervisory oversight of parcel processing.
- Staff Allocation: Manage the real-time allocation of personnel across different operational areas (induction, sorting, ULD stacking) to ensure balanced workflow and coverage.
- Operational Observation: Monitor processing operations to identify bottlenecks and adjust resource distribution accordingly.
- Workforce Management: Assist in roster allocation and task assignment to meet daily parcel volume targets.
- Process Execution: Oversee sorting, induction of machinable products, and label printing accuracy.
Voice Picker / Logistics Assistant
Toll People (Symbion - Chemist Products)
01.2019 - 01.2022
- Workflow Efficiency: Utilized voice-picking technology to accurately select and replenish pharmaceutical products, maintaining strict chain-of-responsibility standards.
- Time Management: Executed 'chasing early runs' to ensure urgent orders were processed and ready for dispatch within tight delivery windows.
- Quality Control: Performed pallet wrapping and product organization to ensure load stability and safe transport for fleet drivers.
Housekeeping & Catering Assistant
The Langham Hotel
01.2015 - 01.2017
- Coordinated with front desk and maintenance teams to prioritize room readiness based on guest arrival schedules-mirroring the scheduling demands of fleet allocation.
Pick & Pack Operator
Cardinal/Pick & Pack
01.2014 - 01.2015
- Managed order fulfillment, labeling, and stocktake to support accurate inventory control.
Customer Service & Reservations Agent
SkyCity I-Site / Airport
01.2013 - 01.2014
- Managed high-volume inbound/outbound calls regarding travel bookings and logistics.
- Transferable Skill: Demonstrated ability to coordinate complex itineraries and communicate updates clearly-essential skills for liaising between fleet drivers, clients, and management.
Crew Member / Barista
McDonald's / Cafe
01.2012 - 01.2013
- Operated efficiently in a fast-paced, time-sensitive environment while maintaining attention to order accuracy.
Education
Level 5 Diploma - Travel & Tourism Management
The International Travel College of New Zealand
NCEA Levels 1, 2, and 3 -
Southern Cross College
Skills
- Operational Coordination
- Staff & Roster Allocation
- Workflow Monitoring
- Resource Planning
- Logistics & Processing
- Voice Picking
- Pallet Wrapping
- ULD Stacking
- Replenishment
- Communication
- Clear Dispatch Communication
- Active Listening
- Client & Staff Liaison
- Technical Skills
- Microsoft Office Suite
- Excel
- Outlook
- Word
- PowerPoint
- Amadeus Reservation System
- Label Printing Systems
References
- Roderic Bynes, Manager, Australia Post, +61 404 350 442
- Paul Cheian, Operations Manager, Toll People, +61 409 726 831
- Christina, Supervisor, Cardinal/Pick & Pack, +64 21 155 8160 (NZ)
- Sio Alatini, International Travel College (NZ), +64 210 285 3009, sio@itc.co.nz
Timeline
Supervisor
Australia Post
01.2023 - Current
Voice Picker / Logistics Assistant
Toll People (Symbion - Chemist Products)
01.2019 - 01.2022
Housekeeping & Catering Assistant
The Langham Hotel
01.2015 - 01.2017
Pick & Pack Operator
Cardinal/Pick & Pack
01.2014 - 01.2015
Customer Service & Reservations Agent
SkyCity I-Site / Airport
01.2013 - 01.2014
Crew Member / Barista
McDonald's / Cafe
01.2012 - 01.2013
Level 5 Diploma - Travel & Tourism Management
The International Travel College of New Zealand
NCEA Levels 1, 2, and 3 -
Southern Cross College