Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
(Secondment Role from 27/06/2022 - 27/06/2023)
As the Customer Resolution Quality Assurance and Training Officer, I was being responsible to provide ongoing QC/QA for customer resolution team, ensure delivery of output is actioned within acceptable quality standards and in line with the set processes/guidelines governing the Customer Resolution Team. This role was also responsible for embedding core skills across customer resolution team through training/coaching and providing timely support to Team Leader Customer Resolution and Manager Customer Resolution. Being part of the Customer Resolutions team in providing expert customer resolutions advice and in driving productivity levels within the team. Develop and maintain a strong working relationship with stakeholders across the Pacific
(01/02/2018 – 26/06/2022)
I was responsible for ensuring timely processing and ongoing management of submissions after credit approval, maintaining quality standards of service in an efficient manner. Performing support activities for the centralised commercial operations functions for the Pacific.
(02/02/2015 – 31/01/2018)
Contributing to the achievement of Contact Centre and Customer Relation targets by ensuring each customer service interaction is conducted in line with the ANZ Service and Sales Standards. Providing customers with an easy and friendly banking experience.
(19/07/2007, 01/02/2015):
Accountable for meeting customers' financial transaction needs, providing exceptional customer service, and contributing to branch performance by identifying unmet customer needs and referring customers to sales team. Actively spotting and referring sales opportunities.
Striving for customer service excellence.
Roslin.Chand@anz.com, roslinranjeeta5185@gmail.com