Roslin Trewin
18 Signet Court, Wannanup,WA
Summary
A hardworking, respectful, honest and highly motivated employee with desire to take on new challenges and contribute to your organisations success. Strong work ethic, fitness, and interpersonal skills. Adept at working effectively under pressure and quickly mastering new skills. Has a passion for quality work and has a can-do attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Miss Maud
Mandurah, WA
06.2023 - 11.2023
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes from tables on a tray and put dirty dishes into the dishwasher to be cycled out
Cashier
Harvey Norman
Mandurah, WA
09.2021 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
IGA
Falcon, WA
06.2018 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Halls Head College
10-2022
Some College (No Degree) - On Track Flex
Murdoch University
Skills
- Strong work ethic
- Reliability
- Professional Appearance
- Ability to multitask and work under pressure
- Ability to work independently
- Teamwork and Collaboration
- Good communication skills
- Good customer service skills
- Self Motivation
- Ability to think quickly
- Proficient in Microsoft office
- Technical skills
Certification
- First Aid & CPR (HLTAID011)
- Police Clearance
- Responsible Service of Alcohol (RSA)
- Food Safety
- Manual License C-Class
- Completion of Year 12 & Year 11 ATAR
Timeline
Waitress
Miss Maud
06.2023 - 11.2023
Cashier
Harvey Norman
09.2021 - 08.2022
Cashier
IGA
06.2018 - 11.2020
High School Diploma -
Halls Head College
Some College (No Degree) - On Track Flex
Murdoch University