Roslyn Carberry
Lane Cove,NSW
Summary
Versatile Administration Officer with superior skills in managing diverse tasks and competing priorities on a daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 40 years of health, retail, education and humanitarian industry experiences.
Overview
40
40
years of professional experience
Work History
Product Development
Ros's Reversible Dresses
09.2023 - Current
- This is a personal project to develop and make reversible dresses for people with dementia and other disabilities.
- I have taken 4 months from my career to work on this project.
Secretary
Northern Sydney Colorectal Clinic
02.2014 - 09.2023
- Managed, as part of an administrative team, 6 doctors' calendars, scheduling appointments and meetings to optimize doctor/patient management.
- Provided executive secretarial support to Dr Yasser Salama, Dr Alexander Engel and Dr Rebecca Seton.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Facilitated communication between specialists, anaesthetists, patients, hospital staff and GPs and their patients for optimum patient care.
- Organising patients onto surgical lists and giving the patient all information with regards to admission.
- Preparation of invoices, payment of bills, banking, debt collection.
- Prepared professional correspondence, including letters and emails, ensuring accuracy and timeliness.
Administration Officer
Northern Cancer Institute
01.2013 - 12.2013
- Making complicated treatment bookings for patients on chemotherapy.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
- Training new staff.
- Answering phones, booking appointments and general administrative procedures.
- Billing and invoicing.
Administration and Learning Support Office
Primary School________________________________________________________
01.2004 - 01.2012
- Administration Roles in various organisations including an aid organisation and local parish office.
- Extensive use of excel spreadsheets and word documents and updating data bases.
- One on one teaching for special needs children.
Retail Manager______________________________________________________________________________
Footrest And Country Road
01.1984 - 01.1998
- All aspects of retail management including:
- Customer service.
- Staff management, training, merchandising, buying, rosters.
Skills
- Organizational skills
- Multitasking capabilities
- Problem solving
- Effective communication
- Stakeholder and customer engagement
- Time management
- Process improvement
- Administrative Support
- Calendar and database Management
Timeline
Product Development
Ros's Reversible Dresses
09.2023 - Current
Secretary
Northern Sydney Colorectal Clinic
02.2014 - 09.2023
Administration Officer
Northern Cancer Institute
01.2013 - 12.2013
Administration and Learning Support Office
Primary School________________________________________________________
01.2004 - 01.2012
Retail Manager______________________________________________________________________________
Footrest And Country Road
01.1984 - 01.1998
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