Roslyn Gleeson

Manager

Ship And Dock Inn

03.2019 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Controlled costs to keep business operating within budget and increase profits.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Leveraged data and analytics to make informed decisions and drive business improvements.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Improved marketing to attract new customers and promote business.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Improved safety procedures to create safe working conditions for workers.
Developed and implemented business strategies to achieve business goals and stay competitive.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Defined clear targets and objectives and communicated to other team members.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.