Hi, I’m
Roslyn Heron
Logan Reserve,AUSTRALIA
Summary
Compassionate personal care provider with hands-on experience providing companionship and emotional support to clients with disabilities or any one struggling within the community.
Kind caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship.
Dedicated direct care worker passionate about helping clients lead fulfilling lives by managing health-related conditions.
Knowledgeable about medication administration, appointments and social activities.
Well-organised and compassionate with good relationship-building skills.
Overview
16
years of professional experience
Work History
Heron Group Consultants Pty LtdLogan Reserve, QLD
Administrator & Disabilities Support Carer
08.2017 - Current
Job overview
- Duties include data entry, xcel spread sheets, invoicing, gst reconciliation, dealing with new client admissions & assisting with the delivery of individual support care services.
- Provided general administrative support to staff members.
- Assessed company operations for compliance with safety standards.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Supported clients to access education, training or employment opportunities.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Developed spreadsheets to track project progress, budgets and other related data.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Referred involved parties to needed community resources.
- Maintained and developed community relationships to support various client referrals.
- Provided emotional and practical support to vulnerable adults.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Evaluated and addressed individual client needs and concerns.
North Coast Meat Co-opCasino, NSW
Company Cook
06.2017 - 12.2020
Job overview
- Duties included preparing & serving meals or 300 plus staff, cleaning the kitchen, monitoring stock usage & daily cash till reconciliation
- Covered for Supervisor when required.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Managed portion control using correct utensils during preparation and plating.
- Set up work stations prior to opening to minimize prep time.
- Requested supplies and equipment orders, explaining needs to managers.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Distributed food to service staff for prompt delivery to customers.
- Set up and performed initial prep work for soups, sauces and salads.
- Ordered supplies as needed for the kitchen.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Checked quality of food products to meet high standards.
- Organized storage areas for efficient usage of space.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Replenished food items from inventory and rotated ingredients.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Kyogle Primary SchoolKyogle, NSW
Canteen Operator
01.2016 - 06.2017
Job overview
- Preparing school lunches and dealing with young children on a daily basis at the school canteen.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered healthy & approved products to the children & school staff members on time.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bus West KalgoorlieKalgoorlie, WA
School Bus Monitor
03.2012 - 08.2014
Job overview
- Responsible for the safe pick up & drop off of indigenous primary school students
- Duties included dealing with daily conflict, anti social behaviour, bullying on the bus and the well being of all of the students and the bus drivers.
- Communicated with parents regarding any concerns about their child's behavior on the bus.
- Provided immediate and level-headed response to medical and other emergencies.
- Escorted younger students across roads or highways.
- Accompanied driver and children on bus route to keep students safe and protected.
- Protected students from physical and verbal bullying.
- Complied with state, local and federal laws regarding student confidentiality.
- Provided assistance to disabled students when getting on and off the bus.
- Performed inspections before and after each trip.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Kept personal and medical details of each student confidential by adhering to established protocols.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Handled passenger emergencies or disruptions.
- Maintained order and discipline among passengers during trips.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Maintained records of student attendance, route times, and other related information.
- Cleaned buses by removing trash from interior and cleaning windows and floors.
- Explained bus rules to inform and educate passengers on policies and protocols.
Boulder Primary SchoolBoulder, WA
Teachers Aid- Special Needs Children
02.2011 - 03.2014
Job overview
- Assist teachers with special needs children that required 1 on 1 tuition and supervision in class.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Designed individualized curricula for academically underachieving students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Supervised after school activities such as clubs or sports teams.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Differentiated instruction according to student skill level.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Ohakune ClubOhakune, New Zealand
Relief Bar Manager (20 Hours Per Week)
02.2009 - 01.2011
Job overview
- Duties included all RSA Bar responsibilities including serving club members, reconciliation of cash registers and gambling machines
- Assisting with the club restaurant daily operations and dealing with conflict.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Developed and implemented bartender training programs, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Raetihi Kohanga ( Early child care)
Carer for young children(3-6 years old)
01.2008 - 01.2011
Job overview
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Promoted effective communication between staff members by participating actively in team meetings.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Observed children to record development.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Monitored the use of technology within the classroom setting while adhering to cyber security guidelines.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Ensured compliance with relevant regulations such as health and safety standards.
- Established indoor and outdoor safe play environments for toddler-age children.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
Education
Freyberg High SchoolPalmerston North
High School Diploma
12.1991
ICON Cookery SchoolGold Coast
Certificate 1 Hospitality from Food & Entertainment
Skills
- Coordinating Schedules
- Preparing Meals
- Managing Activities
- Goal Setting
- Maintaining Safety
- Safety Awareness
- Setting Schedules
- Managing Supplies
- Afterschool Program Leadership
- Lesson Planning
- Early Childhood Training
- Conflict Resolution
- Coordinating With Teachers and Specialists
- Experience With Diverse Student Populations
- Audio-Visual Demonstrations
- Behavioral Management
- Mobility Assistance
- Meal Preparation
- Compassionate Client Care
- Patient Companionship
- Care Plan Adherence
- Basic Housekeeping
- Direct Patient Care
- Time Management
- First Aid and Safety
- Patient Assessments
- Respectful and Compassionate
- Dependable and Responsible
- Client Documentation
- Records Maintenance
- Compassionate Communication
- COVID-19 Safety Policies
Community Coaching Roles
- Rugby Manager Queensland Kiwis Rugby Union -Under 16’s Girls team 2022
- Rugby Manager Gold Coast Cyclones Rugby Union -Under 16’s Girls team 2022
- Rugby Manager Bond Pirates Rugby Club -Senior Mens team 2021
- Ground Marshall for Bond Pirates Rugby Club- 2021
- Registrar for Bond Pirates Rugby Club 2021
- Rugby Coach Under 17s Girls - Casino Rugby Club 2018-2020
- Rep rugby Coach Under 15s Girls Far North Coast Rugby Union 2018-2019
- State Touch Football Coach Under 16s Girls – Kyogle Touch Football Club
- State Touch Football Coach under 10s Mixed team – Goldfields Touch Football Club 2012-2014
Country
AUSTRALIA
Telephone
(mobile) 0488 066 208
Skills Experience Inventory
- Company Administrator & NDIS Disabilities Support Carer, 2017 - Current, Duties include data entry, xcel spread sheets, invoicing, gst reconciliation, dealing with new client admissions & assisting with the delivery of individual support care services.
- Company Cook at North Coast Meat Co-op-Casino, 2017-2020, Duties included preparing & serving meals or 300 plus staff, cleaning the kitchen, monitoring stock usage & daily cash till reconciliation. Covered for Supervisor when required.
- Canteen Operator at Kyogle Primary School, 2016-2017, Preparing school lunches and dealing with young children on a daily basis at the school canteen.
- School Bus monitor for Bus West Kalgoorlie, 2012-2014, Responsible for the safe pick up & drop off of indigenous primary school students. Duties included dealing with daily conflict, anti social behaviour, bullying on the bus and the well being of all of the students and the bus drivers.
- Teachers Aid – Special needs children for Boulder Primary School, 2011-2014, Assist teachers with special needs children that required 1 on 1 tuition and supervision in class.
- Bar Manager Ohakune Club, 2009-2011, Duties included all RSA Bar responsibilities including serving club members, reconciliation of cash registers and gambling machines. Assisting with the club restaurant daily operations and dealing with conflict.
Education Training Certification
- Completed Certificate 1 in Hospitality 2023
- Barista,First Aid
- Blue Card 2023
- NDIS Worker Screening Yellow Card 2023
- Certificate Hand Hygiene Medical
- Certificate Hand Hygiene Non Medical
- Certificate Of Completion-NDIS Worker Orientation Module
- RSA Certificate 2021 Bond Pirates Rugby Club
- Smart Rugby Coaching certificate 2021
Personal Information
Date of Birth: 07/24/74
References
- Debra Bishop, Supervisor Bus West - Kalgoorlie, 0408 932 737
- Jason Ainsworth, Head Chef – North Coast Meat Co-op, 0417 400 738
- Sean Wilson, Alternative Care Leader, Foundation Care QLD, 0448 274 522
- Rueben Locke, Work Place Mentor, Busy at Work - Southport, 0457 437 818
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrator & Disabilities Support Carer
Heron Group Consultants Pty Ltd
08.2017 - Current
Company Cook
North Coast Meat Co-op
06.2017 - 12.2020
Canteen Operator
Kyogle Primary School
01.2016 - 06.2017
School Bus Monitor
Bus West Kalgoorlie
03.2012 - 08.2014
Teachers Aid- Special Needs Children
Boulder Primary School
02.2011 - 03.2014
Relief Bar Manager (20 Hours Per Week)
Ohakune Club
02.2009 - 01.2011
Carer for young children(3-6 years old)
Raetihi Kohanga ( Early child care)
01.2008 - 01.2011
Freyberg High School
High School Diploma
ICON Cookery School
Certificate 1 Hospitality from Food & Entertainment
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