Roslyn Kooyman
Gladstone,QLD
Summary
Dynamic sales leader with a proven track record at Dusk, excelling in strategic account development and solution selling. Achieved sales goals by leveraging KPI analysis and cross-functional collaboration. Enhanced customer satisfaction and exceeded quotas, driving profitability. Skilled in cultivating relationships and leading multidisciplinary teams to success.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Sales Manager
Dusk
11.2023 - 02.2024
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Achieved established KPI for the company, regional team, and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Media Account Manager
ARN - 4CC Radio
05.2023 - 12.2023
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
- Used cold calling to reach out to local business owners needing new advertising products and services.
- Prepared and delivered sales presentations to businesses to sell new advertising programs.
- Helped customers in determining the design and layout of sold and spec ads.
- Maximized ROI of advertising campaigns through continual analysis of performance, response rates, and results.
- Created and presented media and advertising packages to prospective customers.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently to complete all tasks within deadlines.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Media Account Manager
SCA - Southern Cross Austereo
01.2023 - 05.2023
- Utilized effective marketing techniques to increase brand recognition.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Contacted clients in person and on the telephone to obtain feedback about services purchased.
- Contacted clients in person and on the telephone to obtain feedback about services purchased.
- Conducted market research to attract clients in new territories.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Made outbound calls to existing customers to upsell advertising packages.
- Increased sales average through prospecting for new business at networking events and cold calling.
Customer Service Officer
Services Australia
03.2021 - 11.2023
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions, and questions.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time, and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Manager
Rockmans
02.2004 - 11.2005
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Owner
Rozzik Hairdressing
01.2017 - 12.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
Education
RII20120 Cert II Resources And Infrastructure - Infrastruture And Resource
CTC Shaping Futures
Gladstone QLD05-2025
Skills
- Strategic account development
- Solution selling
- Sales presentation
- KPI analysis
- Multidisciplinary team leadership
- Exceptional multi-tasker
- Cross-functional collaboration
Timeline
Sales Manager
Dusk
11.2023 - 02.2024
Media Account Manager
ARN - 4CC Radio
05.2023 - 12.2023
Media Account Manager
SCA - Southern Cross Austereo
01.2023 - 05.2023
Customer Service Officer
Services Australia
03.2021 - 11.2023
Owner
Rozzik Hairdressing
01.2017 - 12.2021
Manager
Rockmans
02.2004 - 11.2005
RII20120 Cert II Resources And Infrastructure - Infrastruture And Resource
CTC Shaping Futures
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