Roslyn Lawrie
Perth,WA
Summary
I am a highly motivated person and passionate about Hospitality. I have over 14 years experience in the hospitality industry. I am looking to further my career in mining within the hospitality field. I am a vibrant, hardworking, confident and friendly person. I pride myself on my work and management skills, eye-for-detail and exceptional ability to think on my feet. I can work in a team environment or independently. I am sure my experience and referees will be able to attest to my skills in the industry and my good nature.
Professional leader with proven track record in managing large-scale projects and delivering on time. Skilled in project coordination, site safety, and resource allocation. Known for fostering team collaboration and adaptability to meet changing demands. Strong focus on quality control, problem-solving, and effective communication with all stakeholders.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Site Manager
Compass Group / ESS Area C
02.2018 - Current
- My role as a site manager is to oversee the village and staff
- Working closely with the client making sure that we are meeting contract scope
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Maintaining quality control procedures
- Working closely with the HSEQ to maintain site safety
- Conduct daily inspections within work areas
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Created weekly and monthly reports and presentations for management team.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Checking and preparing reports for clients
- Complaint handling
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Managed site logistics to minimize disruptions and maintain clean and safe work environment.
- Streamlined procurement processes, ensuring timely availability of materials and equipment while maintaining budget control.
- Improved team productivity with targeted coaching and performance monitoring.
- Promoted sustainability practices on-site, reducing waste and minimizing environmental impact.
Restaurant Manager
Pizza Express
07.2016 - 12.2017
- My role as Restaurant Manager encompassed all facets of executing and leading a successful Hospitality venue
- I was awarded an Outstanding Service Award from receiving six phenomenal Trip Advisor reviews about me personally and my service
- Responsibilities and Skills:
- Staff management
- Customer service
- Adhering to and enforcing health and safety practices
- Reaching set targets
- Waiter
- Resolving customer complaints
Assistant Venue Manager / Venue Manager
Whale and Ale
02.2013 - 07.2016
- The main objectives of my position were to plan and implement venue operations on a day-to-day basis
- While ensuring service levels were at the highest standards at all times, and importantly leading from the front
- I worked closely with the Assistant Manager and Duty Managers to achieve agreed financial and business targets
- Responsibilities and Skills:
- Customer service
- Team development
- Conceptualisation and implementation of new and creative events
- Sales
- Marketing and advertising
- Profits and cost control
- Staff management
- Health and safety compliance
- Implementing effective leadership
- Housekeeping
Maître d’
Sovereign Arms
09.2009 - 02.2013
- My focus in this role was to be the first and last person a guest would see, I have a great passion for excellent customer service and this role allowed me to ensure all guests were warmly welcomed and served promptly
- Responsibilities and Skills:
- Managing service periods
- Resolve in a prompt and calm manner customer complaints
- Leadership of the team
- Exceptional communication skills
- The ability to think on my feet
- Excellent organisational skills
- Customer service
- Strong ability to multi task
Teller / Debt Collector / Business Development Manager
Bank West
09.1999 - 09.2009
- During my 10 years of service at with Bank West I held various positions, each one a progression on the last
- Responsibilities and Skills:
- Developing and implementing marketing strategies and activities within budgetary constraints
- Management of a team of 10 staff members
- Ensuring required targets were met
- Manage a portfolio of various home loans, credit cards and finance related accounts
- Maximising return in short periods of time
- Follow up and negotiation with customers to resolve outstanding accounts
- Efficiently process and record routine transactions for customers
- Processing money transfers, cashing cheques, counting and packaging currency
- Receiving deposits and loan payments
- Ability to engage, influence mediate with debtors
- Achieving and going beyond set targets
Bar Staff / Duty Manager
Woodvale Tavern
02.1997 - 02.2003
- I was allowed to developed a solid skill set in my position as bar staff and as such was promoted to the role of duty manager shortly after joining the team
- Responsibilities and Skills:
- Team player
- Customer service
- Providing high service standards
- Holding a pinnacle role in the development of the business
- Leading a dedicated team
- Strong and motivated management who led from the front
- Passionate Manager
- Complaint resolution
Education
High School Diploma -
Craigie Senior High School
Perth, WA12-1996
Skills
- Team leadership
- Site inspection and management
- Problem-solving
- Quality assurance
- Staff management
- Site coordination
- Site safety
- Conflict resolution
References
- Jason Franklin, Area Manager, 0439 956 860
- Darrel Hall, Area Manager , 0416 608 335
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- WA Driver's License
- S44 / S26 Certified
Timeline
Site Manager
Compass Group / ESS Area C
02.2018 - Current
Restaurant Manager
Pizza Express
07.2016 - 12.2017
Assistant Venue Manager / Venue Manager
Whale and Ale
02.2013 - 07.2016
Maître d’
Sovereign Arms
09.2009 - 02.2013
Teller / Debt Collector / Business Development Manager
Bank West
09.1999 - 09.2009
Bar Staff / Duty Manager
Woodvale Tavern
02.1997 - 02.2003
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- WA Driver's License
- S44 / S26 Certified
High School Diploma -
Craigie Senior High School
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