Roslyn Zandona

• Co-ordinate resources to provide client centred based services and provide leadership and support to a team of Care Workers.
• Case manage 90 customers, including reviews and assessments, budgets, and documentation.
• Grow a sustainable customer revenue base.
• Develop and sustain leading customer service experiences to deliver quality outcomes.
• Maintain accurate customer records of all interactions.
• Resolve customer complaints.
• Recruitment

• Coordinate, case manage and broker a range of services to meet customer need within specific cultural groups.
• Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
• Report to funding bodies and meet program standards.
• Network with other agencies.

• Supported carers in their caring role by arranging support services and respite placement.
• Collaborated with interdisciplinary teams to provide comprehensive support services for clients.

Provided administrative support to the Commander, facilitated complaints management team meetings, feedback and outcomes, maintain staff personnel files.