Rosminda Karen Kainzer
Lyndhurst,Melbourne
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Crew Team Member
Red Rooster
09.2023 - Current
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.
- Kept kitchen, counter and dining areas cleaned and sanitised.
- Worked front counter, drive-thru and other areas.
- Used proper techniques to prepare food and ingredients.
- Contributed to safe work environment by strictly adhering to company health and safety regulations at all times.
Customer Service Representative
Haddenham Healthcare LTD
03.2023 - 08.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Managed timely and effective replacement of damaged or missing products.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
E-commerce Assistant & Customer Service Representativ
Action X Store Limited
02.2020 - 10.2022
- Responsible for providing exceptional Customer Service and Retail Assistance within the Action X Store and online
- Manage website configuration & parameters
- Update product information and content on the website
- Handle general online and in-store inquiries and complaints in a professional manner
- Ensure availability of merchandise.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Branch Manager
Action X Store Limited
02.2019 - 02.2020
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff by recruiting, and training employees
- Ensures availability of merchandise
- Secures merchandise by implementing security systems and measures.
Branch Supervisor
Action X Store Limited
05.2016 - 01.2019
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff by recruiting, and training employees
- Ensures availability of merchandise
- Secures merchandise by implementing security systems and measures.
Education
Advanced Diploma of Civil Construction Design -
Oceania Polytechnic Institute of Education Pty Ltd
Diploma in Customer Service -
Alison Advance Learning Interactive Systems Online
Customer Service Training Course -
Alison Advance Learning Interactive Systems Online
Skills
- Customer Engagement
- Health Code Compliance
- Product Promotion
- Customer Service
- Problem-Solving
- Initiative and Self-Motivation
- Safe Food Handling
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Follow-up skills
- Product Knowledge
- Administrative Support
Languages
English
Native or Bilingual
Chinese (Cantonese)
Full Professional
Timeline
Crew Team Member
Red Rooster
09.2023 - Current
Customer Service Representative
Haddenham Healthcare LTD
03.2023 - 08.2023
E-commerce Assistant & Customer Service Representativ
Action X Store Limited
02.2020 - 10.2022
Branch Manager
Action X Store Limited
02.2019 - 02.2020
Branch Supervisor
Action X Store Limited
05.2016 - 01.2019
Advanced Diploma of Civil Construction Design -
Oceania Polytechnic Institute of Education Pty Ltd
Diploma in Customer Service -
Alison Advance Learning Interactive Systems Online
Customer Service Training Course -
Alison Advance Learning Interactive Systems Online
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