Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosnika Dhungana

Melbourne,Australia

Summary

Hardworking Food and Beverage Attendant well-versed in preparing food and service areas, taking customer orders and operating POS systems to ring up purchases. Comfortable working in fast-paced, thriving food establishments. Friendly Food and Beverage Attendant brings talents in customer service, order taking and addressing customer complaints. Punctual and responsible individual familiar with basic kitchen equipment operations and food and hygiene safety regulations. Recognized for outstanding stamina and scheduling flexibility. Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Food and Beverage Supervisor

El camino cantina
Melbourne, Victoria
11.2023 - 03.2024
  • Trained new hires in proper food handling techniques and safety regulations.
  • Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Collaborated with server trainees to promptly resolve potential customer concerns.

Food and Beverage Attendant

fratelli fresh
Sydney , Nsw
05.2022 - 10.2023
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Assisted other staff members in setting up banquet events according to customer requests.
  • Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
  • Followed recipes consistently while preparing foods for guest orders.

Customer Service Representative

brook eatery
Cherrybrook , Nsw
01.2021 - 06.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Bachelor of IT - Information Technology

APIC
Melbourne, VIC
11-2024

Skills

  • Active Listening
  • Technical Support
  • Team Development
  • Customer Service
  • Positive and professional
  • Customer Relations
  • Staff Leadership
  • Guest Services

Timeline

Food and Beverage Supervisor

El camino cantina
11.2023 - 03.2024

Food and Beverage Attendant

fratelli fresh
05.2022 - 10.2023

Customer Service Representative

brook eatery
01.2021 - 06.2022

Bachelor of IT - Information Technology

APIC
Rosnika Dhungana