Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
Manager
Ross Bennett

Ross Bennett

Hobart,TAS

Summary

30 years experience in the customer service industry. I have been both a team player and also a team leader so I know how to deal with people doing whatever it takes to make them happy.

Overview

33
33
years of professional experience

Work History

Merchandiser

Crossmark Merchandising
04.2023 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.

Delivery Driver

Aidacare
02.2023 - 04.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Customer Service Representative

Australia Post
09.2022 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Car Detailer

Budget Car Rental
08.2022 - 09.2022
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed and buffed vehicle bodies for professional shine.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Shined vehicle windows and windshields to remove water spots.

Grocery Stocker

Hill Street Grocer
03.2022 - 08.2022

Fill shelves quickly and leave them looking well presented for customers

Baggage Handler

Swissport
12.2021 - 03.2022
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Observed safety and privacy procedures in handling passengers' property
  • Operated equipment while observing standard safety procedures.

Front End Cashier

Woolworths
08.2017 - 12.2021
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.

Prodcue Department Manager

Woolworths
03.2006 - 09.2017
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Produce Assistant

Woolworths Supermarket
04.1995 - 03.2006
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Checked for outdated and overripe grocery items and removed from inventory.

Front End Cashier

Woolworths
03.1991 - 04.1995
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Operated register system to process new purchases, item returns and merchandise exchanges.
  • Approached every question or concern with calm and level-headed approach.

Education

Rosny College
Rosny Park, TAS
12.1990

High School Diploma -

Clarence High School
Bellerive, TAS
12.1989

Skills

  • Stockroom Maintenance
  • Stocking and Replenishing
  • Grocery Standards
  • Pallet Jack Usage
  • Cash Register Operations
  • Floor Set Design
  • Vendor Relations
  • Markdown Procedures
  • Store Maintenance
  • In-Store Support
  • Visual Displays

References

*Josh Coppleman-Store Manager Woolowrths Shoreline phone no*-0406309793

*Matthew Jones-Branch Manager Nubco Kingston-Matthew.jones@nubco.com.au

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath

Timeline

Merchandiser

Crossmark Merchandising
04.2023 - Current

Delivery Driver

Aidacare
02.2023 - 04.2023

Customer Service Representative

Australia Post
09.2022 - 02.2023

Car Detailer

Budget Car Rental
08.2022 - 09.2022

Grocery Stocker

Hill Street Grocer
03.2022 - 08.2022

Baggage Handler

Swissport
12.2021 - 03.2022

Front End Cashier

Woolworths
08.2017 - 12.2021

Prodcue Department Manager

Woolworths
03.2006 - 09.2017

Produce Assistant

Woolworths Supermarket
04.1995 - 03.2006

Front End Cashier

Woolworths
03.1991 - 04.1995

Rosny College

High School Diploma -

Clarence High School
Ross Bennett