Ross Beyer

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
• Analyzed data trends implementing strategies to mitigate risks accordingly.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained over 200 new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Supervised employees and oversaw quality compliance with company standards and approved rules and procedures.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Scheduled up to 80 staff on a daily basis to establish adequate coverage during peak business hours.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Promoted a positive work environment through open communication and constructive feedback.

• Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
• Analyzed player trends using data-driven insights, adjusting table limits accordingly to maximize profitability without discouraging participation from casual gamblers.
• Conducted thorough investigations into suspected cheating or irregularities, maintaining integrity of games and protecting casino assets.
• Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.
• Assisted in development of training programs for new dealers, improving overall knowledge and skill levels.
• Collaborated with security personnel to enforce safety measures and maintain secure environment for all guests and employees.
• Developed efficient rotation systems that reduced wait times for players and increased game turnover.
• Contributed valuable input during management meetings, offering innovative ideas that improved overall casino operations and profitability.
• Enhanced casino revenue by closely monitoring gaming activities and ensuring proper game procedures were followed.
• Maintained secure gaming environment for patrons and staff by enforcing strict adherence to rules and regulations.
• Addressed customer concerns and resolved disputes promptly, fostering positive gaming atmosphere.
• Trained, supervised and evaluated workers.
• Performed paperwork required for monetary transactions.
• Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
• Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.

• Painted surfaces using brushes, spray guns, and paint rollers.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
• Painted indoor areas such as hallways, bathrooms, and lobbies.
• Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
• Delivered high-quality painting services on time and within budget for a variety of clients.
• Interacted with clients to report progress and verify timetable for completed work.
• Performed regular preventive maintenance on tools and equipment to support best quality of work.
• Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
• Consistently met safety regulations while working on-site at both residential and commercial properties.
• Improved customer relations through strong communication skills and attention to detail in all projects.

Requirements of the role performed outlined in the above section as I have returned to Casino Canberra to perform a role previously acted in.