Ross Cameron
Perth,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 20-year background maintaining customer satisfaction and contributing to company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Area Customer Service Manager
TechnipFMC
2020.07 - Current
- Facilitated cross-functional initiatives to improve overall customer experience throughout the organization.
- Developed and implemented customer service policies and procedures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Managed escalated customer complaints, resolving issues efficiently to maintain strong client relationships.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction by implementing new policies and procedures for efficient service delivery.
Subsea Services Manager - Australia
TechnipFMC
2016.09 - 2020.06
- Met with customers to discuss service needs and offer available solutions.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
Subsea Services Manager - Asia
TechnipFMC
2014.04 - 2016.08
- Met with customers to discuss service needs and offer available solutions.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
Subsea Specialist
Expro Group
1999.10 - 2016.08
- Took on added shifts to accomplish work required to meet customer requirements and schedules.
- Optimized subsea equipment performance by conducting thorough inspections and maintenance procedures.
- Enhanced project efficiency through meticulous planning and execution of subsea operations.
- Maintained open communication channels between offshore and onshore teams, ensuring smooth workflow throughout the project lifecycle.
- Played an instrumental role in reducing downtime due to equipment failure through proactive identification of potential issues and prompt implementation of corrective measures.
- Delivered timely solutions to complex technical problems encountered in high-pressure environments such as deepwater drilling operations.
- Provided timely operating reports on service rig and project progression.
- Implemented troubleshooting techniques to alleviate service rig operating issues and maintain optimal performance.
- Lifted, installed and removed equipment in extreme weather conditions and temperatures.
- Collaborated with cross-functional teams for successful installation, repair, and maintenance of subsea systems.
Operations Manager
Expro Group
2012.10 - 2014.04
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Subsea Supervisor
Expro Group
2009.05 - 2012.03
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Subsea Supervisor
Expro Group
2006.10 - 2009.04
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Bachelor of Arts - Business Studies
Robert Gordons University
Aberdeen, United KingdomSkills
- Financial Acumen
- Schedule Management
- Financial Management
- Relationship Building
- Product Knowledge
- Complaint resolution
- Team Leadership
- Team Building and Leadership
- Decision-Making
- Handling Escalations
Timeline
Area Customer Service Manager
TechnipFMC
2020.07 - Current
Subsea Services Manager - Australia
TechnipFMC
2016.09 - 2020.06
Subsea Services Manager - Asia
TechnipFMC
2014.04 - 2016.08
Operations Manager
Expro Group
2012.10 - 2014.04
Subsea Supervisor
Expro Group
2009.05 - 2012.03
Subsea Supervisor
Expro Group
2006.10 - 2009.04
Subsea Specialist
Expro Group
1999.10 - 2016.08
Bachelor of Arts - Business Studies
Robert Gordons University
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