Ross Checkley

Dementia Training Australia (DTA), established in October 2016, is a consortium funded by the Australian Government to provide nationwide, high-quality education and training on the care of people living with dementia. Our mission is improving the health and wellbeing of people living with dementia and the staff who support them.

• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Generated reports detailing findings and recommendations.
• Helped meet changing demands by recommending improvements to business systems and procedures.
• Gathered, organized and input information into digital CRM database (Monday.com)
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough ticket/issue resolution utilising Zendesk.
• Improved employee productivity with effective time management strategies for daily tasks.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Company Overview: UTF (Uncover The Facts) Investigations is a boutique consultancy providing a range of coaching services across value-based selling, leadership development and personal transformation journeys. We operate at the individual, team and organisation level, helping companies design and implement systems, tools and processes to support their salespeople and their customers

• Enhanced team performance by developing and implementing effective coaching strategies.
• Developed and delivered effective and engaging coaching sessions to improve performance, including the development of, and connection with Personal Mission statements.
• Assisted clients in setting and achieving personal and professional goals.
• Created and implemented innovative strategies to engage clients in coaching journey.
• Developed relationships with clients to provide ongoing support and encouragement.
• Provided guidance to clients in overcoming challenges and identifying opportunities.
• Assisted clients with developing strategies to manage stress and increase productivity.

Company Overview: DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard, DXC Technology is a $25 billion company that has successfully guided the world’s largest enterprises and government agencies through successful change cycles for more than 60 years

• P/L ownership for Life Insurance, Workers Compensation and Superannuation sector
• Building pre and post-sales capability across the team and ensuring resource alignment and performance across sales, marketing, deployment and professional services functions
• Developing relationships with C level contacts at major customers, partners and industry bodies, including delivering keynote speeches at Conferences
• Managing the Sales Funnel and ensuring that performance is in line with achievement of all key objectives and trends, including funnel sufficiency, linearity, account planning, opportunity management, bid reviews and pricing approvals

Company Overview: First Data is a global leader in commerce-enabling technology and solutions, serving approximately six million business locations and 4,000 financial institutions in 118 countries around the world. The company helps businesses from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year

• P/L ownership for all 'non-Financial Institution' industries, including Retail, Petroleum, Convenience, Hospitality, Travel and Entertainment
• Building pre and post-sales capability across the team and ensuring resource alignment and performance across sales, marketing, deployment and professional services functions
• Developing relationships with C level contacts at major customers, partners and industry bodies, including delivering keynote speeches at Conferences
• Managing the Sales Funnel and ensuring that performance is in line with achievement of all key objectives and trends, including funnel sufficiency, linearity, account planning, opportunity management, bid reviews and pricing approvals
• Interlock with Service Delivery and Demand Planning to ensure that inventory was minimised whilst delighting customers on delivery and installation expectations
• Head of Culture for First Data ANZ, building out a team of associates representing all functions across the business focused on developing communications, events and behaviours to increase employee engagement, reduce attrition and attract new talent

Company Overview: An international leadership development firm that creates and delivers innovative leadership concepts, frameworks and programs which connect both logic and emotion, transferring skills to corporate executives to improve their leadership effectiveness, enhancing both organisational performance and the quality of their personal lives

• Leading business development activities and developing social media channels
• Defining go to market strategy, branding, service offerings and client proposal library
• Creating new change leadership and personal transformation programs
• Delivering programs to key clients, facilitating client strategy workshops and providing one to one coaching services

Company Overview: For more than 130 years, NCR has helped companies better connect, interact and transact with customers, changing how people everywhere bank, shop, eat, and travel. NCR runs the everyday transactions that make people's lives easier. NCR software, hardware, and services enable nearly 700 million transactions daily across the globe, through ATM’s, supermarket self-checkout units, self-service terminals at airports and hotels and much more.

• P/L ownership for all Retail business across Asia Pacific ensuring all order, revenue and profit targets are met/exceeded
• Building pre and post-sales capability across APAC and ensuring resource alignment and performance across sales, deployment, consulting and services functions
• Developing thought leadership relationships with the key trade media contacts and building relationships with C level contacts at major customers, partners and industry bodies
• Influencing the corporation to ensure product development requirements for the Region are met
• Managing the Sales Funnel and ensuring that performance is in line with achievement of all key objectives and trends, including funnel sufficiency, linearity, strategic account planning, opportunity management, bid reviews and pricing approvals
• Driving the Strategic Long Range Planning process

• Restructure and alignment all of NCR’s lines of business and functional teams into one cohesive South Pacific team
• Set strategy and execute for entry into new industries; Healthcare, Travel and Entertainment
• P/L responsibility for all of NCR’s business lines across the South Pacific
• Executive Sponsor of WIN (Women In NCR)
• Management of NCR’s day to day business across the South Pacific and the monthly and quarterly business reviews with the Region and Global Head Office
• Piloting and implementation of the Salesforce.com sales force automation tool and reporting across all industry sales teams incorporating tracking of opportunities, stage in selling cycle, forecast category, values, probability and estimated close dates
• Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
• Development and stewardship of the Voice of the Customer program, ensuring specific account follow up where required
• Talent management, objective setting and performance accountability
• Defining and implementation of the Sales Compensation Plans
• Implementation of cross-functional Customer Focus Teams to ensure one NCR for the customer
• Communications to customers through the Chilli Source newsletter, cross-Industry Road Shows and Executive Breakfast Briefings and updates to the NCR Team through Monthly All Hands calls and a Quarterly SPA Live telecast event

• P/L responsibility for all of NCR’s Financial Industry offerings across the South Pacific
• Management of NCR’s day to day business across the South Pacific and the monthly and quarterly business reviews with the Region and Head Office
• Managing the Sales Funnel and ensuring that performance was in line with achievement of all key objectives and trends, including funnel sufficiency, linearity, strategic account planning, opportunity management, bid reviews and pricing approvals
• Monthly and Quarterly Reviews with key accounts
• Lead or support where necessary on major contract negotiations
• Talent management, objective setting and performance accountability
• Strategic planning and goal setting aligned with growth targets in adjacent offerings, new services, new accounts and new market segments

Company Overview: Magnetic North Corporation was a consulting practice providing a range of services across strategic planning, business execution, sales process and selling skills coaching. Clients were Australian businesses operating across a wide spectrum of industries, including: Corporate Relocations, Agriculture, Hospitality, Financial Advisory Services, Wellness, Workplace Design and Fit-out, IT Sales and Services

• Networking and business development activities including pre-sale consulting, process mapping, stakeholder interviews and proposal creation
• Facilitation of Strategic Planning Workshops, sales training and coaching and presentation of final recommendations and reports
• Implementation of agreed structure and process changes
• All financial management and accounts

Company Overview: Recall (a Division of Brambles Industries) helps organisations reduce the inefficiencies, risks and costs associated with managing their information. Their services will enable your organisation to protect and optimise its information, optimise your business and help with your compliance requirements. Formerly known as Brambles Records Management, Recall manages billions of information assets, including business records, medical data and more for organisations around the world. Its largest global competitor, Iron Mountain, acquired the Recall business in 2016

• Global P/L responsibility for the IDS business unit
• IDS Strategic Planning
• Service line development and pricing, including managing the relationship with Hyland Software (the application developers) to incorporate new features/functionality
• Worked with the Global Technical Services Team to develop and implement the Data Centre Architecture and global triangular backup and redundancy model
• Developed the Sales Process Model incorporating a Professional Services front-end
• Hiring, coaching and training all IDS Sales personnel around the globe, including performance and talent management
• Programs to drive awareness and build reference sites
• Led the sales process for global/intercontinental customers and prospects and implemented a standard sales process and methodology and a global Sales Force Automation tool

• Revenue responsibility across all product lines ($80m)
• Hiring, coaching and training all Sales personnel, including performance and talent management
• Developed a Product Management structure responsible for product definitions, pricing, sales training, strategy, and key account development
• Introduced a National Customer Database which reported on volume, product, price relationships and margin analysis across industries, regions and States
• Ensured C.A.R.E was driven across all Customer Support and interface functions
• In 1999 awarded the Brambles Global Risk Award by the Brambles CEO John Fletcher
• Restructured the Sales & Marketing function to align with customer industries and created an inside sales force reducing the expense line by 20%
• Increased revenues by 20% and improved gross margin by 7% to 42%
• Developed and launched a new online data backup service for distributed computer networks, branded Recall Online
• Defined and implemented a 'sales methodology' and 'sales management process' consistent across all parts of the business, which was subsequently rolled out globally

Brambles Security (a Division of Brambles Industries) offered integrated and specialised security services, cash management, armoured car and ATM services, combined with the most advanced technologies, to provide the maximum efficiency and safety for its clients.

• Created a National Accounts structure enabled by cross-functional teams
• Increased gross profits by 50% during this time
• Developed and built the first 'non-bank' ATM network in Australia (Kwik Cash)
• Established and operated a greenfields ATM Maintenance Services business which generated $8m in revenues and $1.1m NPOI in its first full year of operation
• Increased market share in the ATM services segment from 22% to 53%