Ross Cucuzza
Doncaster
Summary
Result-driven Admin Officer seeking an entry-level role in the financial sector upon graduation, bringing a track record in customer service, financial statement review, auditing, and reporting. Motivated commerce student about to graduate, eager to refine skills and contribute to company growth. Excel in collaborative environments with strong abilities in time management, leadership, and communication. Passionate about enhancing efficiency through advanced VBA functions, ready to leverage five years of diverse work experience to drive success in the financial industry.
Overview
8
8
years of professional experience
Work History
Accounts Administration Officer (Casual)
Prompt Care
06.2023 - Current
- Managed approximately 30 incoming calls, emails and faxes per day from customers and suppliers.
- Enhanced financial reporting accuracy by reconciling discrepancies in accounting records and diligently reviewing financial statements.
- Maintained strong vendor relationships through timely payments, effective communication, and proactive issue resolution.
- Ensured compliance of incoming invoices with government regulations and standards by meticulously reviewing and verifying documentation.
- Reduced errors in financial data entry by maintaining thorough knowledge of accounting software features and capabilities.
- Provided exceptional customer service, addressing inquiries professionally and in timely manner.
- Developed strong client relationships, fostering trust and loyalty in the company''s services.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Maintained accurate records of completed tasks, enabling effective performance tracking and evaluation.
Retail Assistant (Casual)
Shocolate Operations Pty Ltd
04.2017 - 04.2023
- Casual worker during Easter and Christmas retail periods.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Serving retail customers, selling boutique chocolate products
- Performed stock take at end of each day
- Responsible for balancing the EFTPOS machine and cash register including balancing the cash float ready for the next day’s trade
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided every customer with professional and polite service
- Bagged, wrapped and packaged purchases according to customer needs.
Retail Assistant (Part Time)
Coles Supermarkets
11.2019 - 07.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Performed receiving bay duties which included taking stock delivery and signing relevant paperwork.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organised and current during and before opening hours.
- Observed customer behaviour to identify security threats and escalate concerns to supervisors.
- Answered questions about current promotions and resolved issues according to store policies.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Aided management in technical skills (e.g. word, excel)
- Stocked shelves and supplies and organised displays to focus customer attention on specific items.
- Developed and coordinated trainings to help individuals learn company policies, procedures and job tasks.
IT Technician (Work Experience)
Landmark Computers
06.2019 - 07.2019
- Set up new desktop systems and configured laptops, loading required software and server permissions
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
- Disassembled electronic devices daily to troubleshoot and resolve hardware issues.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Provided every customer with professional and polite support for sales and service needs
- Initiated friendly conversation with each customer to determine the level of assistance required
- Organized billing, invoice and data generated revenue reports to provide controllers with vital financial information.
Education
Bachelor of Business - Finance & Economics
La Trobe University
Bundoora01.2025
VCE Certificate -
Marcellin College
Bulleen, VIC01.2021
Skills
- Technical Software Skills
- Proficient in phone-based customer service
- Moderate Proficiency in VBA & Python
- Compliance Assessment
- Excellent Communication Skills
- Bank Reconciliation
- Invoice Processing
- Accounts Receivable Management
- Retail Experience
- Problem-Solving
- People Orientated
- Effective Multitasking
- Data Collection and Processing
- Data Evaluation
- Friendly and Hardworking
- Detail-oriented
- Hardware and Software Installation
- Data-Driven Solutions
References
- Pamela - (Owner) - Shocolate Operations - (Aust) 0416 101 196 - pamela@shocolate.com.au
- Daniel - (Produce Manager) - Coles Supermarket - (Aust) 0412 335 635
Timeline
Accounts Administration Officer (Casual)
Prompt Care
06.2023 - Current
Retail Assistant (Part Time)
Coles Supermarkets
11.2019 - 07.2022
IT Technician (Work Experience)
Landmark Computers
06.2019 - 07.2019
Retail Assistant (Casual)
Shocolate Operations Pty Ltd
04.2017 - 04.2023
Bachelor of Business - Finance & Economics
La Trobe University
VCE Certificate -
Marcellin College
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