Overview
Work History
Timeline

Ross Dwyer

Store Manager
Upper Coomera,QLD

Overview

25
25
years of professional experience

Work History

Store Manager

National Tiles Stapylton
Stapylton
01.2025
  • Assisted in daily store operations by managing inventory levels and ensuring accurate product placement on the sales floor.
  • Gained proficiency in POS software to facilitate efficient transaction processing and enhance customer service experiences.
  • Supported adherence to company merchandising standards by executing promotional displays and maintaining stock availability.
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Facilitated open communication between departments to improve collaboration among teams.
  • Collaborated with team members to uphold cleanliness and organization in compliance with health and safety regulations.
  • Interviewed and hired prospective employees according to team needs.
  • Mentored new employees on store policies and procedures while providing guidance and support in their roles.
  • Trained and mentored new staff on warehouse procedures, promoting a culture of teamwork and compliance with operational standards.
  • Guided loading and unloading of goods, maintaining safety standards at all times.
  • Coordinated with other departments to ensure that customer orders were filled accurately and efficiently.

Induction Trainer

National Tiles
Stapylton
09.2024
  • Delivered training programs for new and existing employees, enhancing operational knowledge and adherence to company standards.
  • Implemented assessment tools to evaluate trainee performance and identify areas for improvement, ensuring alignment with organizational goals.
  • Educated employees on proper use of organization's products and systems.

Trade Manager

National Tiles Biggera Waters
Biggera Waters
10.2023 - 02.2025
  • Developed and maintained long-term relationships with clients, ensuring high satisfaction and retention rates through effective communication and problem resolution.
  • Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
  • Maintained knowledge of company products and made recommendations based on client needs and prices.
  • Managed supplier relationships to ensure consistent product availability and quality, negotiating terms to optimize cost-effectiveness.
  • Implemented inventory control systems that enhanced accuracy in stock levels and reduced discrepancies through regular audits.
  • Maintained professional working relationships and promoted open lines of communication with staff.
  • Adhered to corporate standards and regulations, encouraging safe and efficient operations.
  • Conducted regular audits of inventory and equipment, identifying opportunities for cost reduction and process enhancement.

Relief Area Manager

Nuway Landscapes
09.2019 - 10.2023
  • Monthly Store Audits
  • Relief Manager to all stores as required
  • Coaching and training new staff for individual roles
  • Onboarding new staff including workplace health & safety requirements
  • Supervision of staff obtaining their licenses for forklift and loader
  • Recruitment of new staff including conducting interviews and reference checks
  • Day to Day running of the business including changing staff rosters based on store daily needs
  • Scheduling and delivering product training for staff on current, new stock and updating of new trends or best practices
  • Direct sales of products both face to face, over phone and internet
  • Proven ability to use sales through service and extensive product knowledge to gain sales, using active listening qualifying questions
  • Stock Ordering, Receipting and production of reporting
  • Front end loader and Forklift duties as required
  • Loading and measuring stock to be loaded into customer vehicle
  • MYOB processing and operation
  • Verify and Control of Customer Accounts weekly
  • Debt Management
  • OH&S compliant
  • Established relationships with vendors to improve product availability for customers.

Store Manager

Bob Jane T-Mart
01.2019 - 09.2019
  • Developed and implemented effective strategies to manage customer service operations, resulting in improved customer satisfaction ratings.
  • Maintained accurate records of all transactions, including sales reports and inventory levels.
  • Provided timely feedback to staff members regarding their job performance.
  • Ensured proper maintenance of equipment used in the relief area was performed regularly according to established guidelines.
  • Monitored employee performance closely to ensure compliance with company standards.
  • Utilized strong problem-solving abilities to identify and resolve operational issues quickly and effectively.
  • Evaluated current pricing structures based on competitor analysis in order to remain competitive in the industry.
  • Trained and supervised a team of 10+ employees, providing guidance on customer service policies and procedures.
  • Managed the opening and closing process of the relief area, ensuring safety protocols were followed at all times.
  • Assessed customer needs and provided appropriate solutions for their inquiries or complaints.
  • Resolved conflicts between staff members quickly and fairly.
  • Relationship management using different forms of communication styles and delivery of information.
  • This includes obtaining feedback on performance and set sales measures for both parties and then collaborating to ensure profitable outcome for each party.
  • Identify new sales and accounts via direct marketing to existing clients, cold calling on new prospects, utilizing industry contacts and attending supplier and customer events.
  • Utilizing reporting measures to formulate future sales plans to our existing base of clientele for a larger wallet share.
  • This is achieved through understanding account clientele sales trends and tailoring other products to their needs.
  • Day to Day running of the business including changing staff rosters based on store daily needs.
  • Scheduling and delivering product training for staff on current, new stock and updating of new trends or best practices.
  • Direct sales of products both face to face, over phone and internet.
  • Proven ability to use sales through service and extensive product knowledge to gain sales, using active listening qualifying questions.
  • Stock Ordering, Receipting and production of reporting.
  • Seeking out and building on business relationships with key stockholders to ensure our store and brand has seamless interactions.
  • Compiling sales and product information from reports and then dissecting reports for gross profit, sales volumes and trends.
  • Using this information to formulate future stock needs and any gaps in staff training that may need addressing to ensure Budgets Marketing Campaigns and KPI's met.
  • Liaise with Management Teams in Brisbane to ensure latest stock available and delivered in line with current and upcoming promotions.
  • Advertising and Brand awareness - Liaising with local media to ensure store featured on upcoming advertising campaigns and being personally recorded and aired for personalization.
  • Arrangement of media coverage at store for local promotions and giveaways to drive business growth brand penetration in our local and surrounding area.
  • Preparation and reconciling of store sales and stock, and end of month reporting.

Timeline

Store Manager - National Tiles Stapylton
01.2025
Induction Trainer - National Tiles
09.2024
Trade Manager - National Tiles Biggera Waters
10.2023 - 02.2025
Relief Area Manager - Nuway Landscapes
09.2019 - 10.2023
Store Manager - Bob Jane T-Mart
01.2019 - 09.2019

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Ross DwyerStore Manager