Overview
Work History
Skills
Certification
Timeline
Generic

Ross Henry

Mooroolbark,Victoria

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director

Security Evolution
Mooroolbark, Victoria
08.2019 - Current
  • Delegated work to staff, setting priorities and goals.
  • Identified opportunities for improvement in operational performance metrics.
  • Managed budgeting and financial planning processes for the organization.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Provided guidance on legal matters related to contracts or intellectual property rights.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Drafted mission and vision statements to outline objectives and motivate employees.
  • Planned and implemented strategies to grow revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Built strong referral network to generate new business opportunities.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Guided and motivated staff to drive maximum performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Researched and negotiated pricing to reduce cost of equipment and supplies.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Formed and sustained strategic relationships with clients.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered products to customer locations on time.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Senior Security Technician

Wilson Security
Essendon Fields, Victoria
09.2018 - 08.2019
  • Identified areas where processes can be improved or optimized for better performance.
  • Tested equipment, connections and signals to verify security system functionality.
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
  • Implemented best practices for maintaining system integrity.
  • Input information from customer calls and onsite service visits into company's system.
  • Participated in regular training sessions on current topics related to cyber security.
  • Coordinated with third-party vendors on projects related to enhancing system security.
  • Maintained detailed records of all activities related to the maintenance of system security.
  • Instructed customers on device's proper use and maintenance to extend life of equipment.
  • Tracked material and equipment inventory, upkeep and maintenance.
  • Created reports detailing security incidents and recommended solutions.
  • Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
  • Installed, tested and serviced alarm systems to determine correction functionality.
  • Trained associates on proper operation of security systems to prevent false alarms.
  • Planned security installations by surveying locations, laying out equipment and reading wiring plans.
  • Met with clients to discuss security features, needs and service costs.
  • Communicated with customers regarding progress of equipment installation projects.
  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Inspected fire and security alarm systems for both commercial and residential customers.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.

Senior Security Technician

Tronsec Security
Mulgrave, Victoria
08.2011 - 09.2018
  • Trained associates on proper operation of security systems to prevent false alarms.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Created reports detailing security incidents and recommended solutions.
  • Coordinated with third-party vendors on projects related to enhancing system security.
  • Installed, tested and serviced alarm systems to determine correction functionality.
  • Managed user accounts within a variety of operating systems including Windows, Linux, UNIX.
  • Tested equipment, connections and signals to verify security system functionality.
  • Met with clients to discuss security features, needs and service costs.
  • Inspected fire and security alarm systems for both commercial and residential customers.
  • Identified areas where processes can be improved or optimized for better performance.
  • Tracked material and equipment inventory, upkeep and maintenance.
  • Installed and configured firewalls, routers, switches, wireless access points and other network devices to ensure secure data transmission.
  • Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
  • Planned security installations by surveying locations, laying out equipment and reading wiring plans.
  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Maintained detailed records of all activities related to the maintenance of system security.
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
  • Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
  • Implemented best practices for maintaining system integrity.
  • Instructed customers on device's proper use and maintenance to extend life of equipment.
  • Communicated with customers regarding progress of equipment installation projects.
  • Worked with cross-functional teams to achieve goals.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and completed group projects, working smoothly with others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Skills

  • Budget Control
  • Business Development
  • Project Coordination
  • Operations Management
  • Staff Management
  • Project Management
  • Business Planning
  • Logistics Management
  • People Management
  • Verbal and Written Communication
  • Contract and Vendor Management
  • Budget Management
  • Information Technology Management

Certification

  • Individual Security Registraiton
  • White Card
  • Open Cabling Registration with all endorsements
  • EWP Ticket
  • Working with Children Check
  • Gallagher Certified Technician
  • Integriti Advanced Certified Technician

Timeline

Director

Security Evolution
08.2019 - Current

Senior Security Technician

Wilson Security
09.2018 - 08.2019

Senior Security Technician

Tronsec Security
08.2011 - 09.2018
  • Individual Security Registraiton
  • White Card
  • Open Cabling Registration with all endorsements
  • EWP Ticket
  • Working with Children Check
  • Gallagher Certified Technician
  • Integriti Advanced Certified Technician

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Ross Henry