Ross Koussoulas
Mooroolbark,Vic
Summary
Successful completion of bachelor’s degree in Commerce, majoring in marketing. International Internship experience within Japan as marketing strategist, strong attention to detail, as well as high level of organizational skills. Demonstrate efficient and effective teamwork and also characterising strong relationships. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Wills and Bequest Advisor
World Vision Australia
Melbourne , VIC
08.2022 - Current
- Reviewed documents to ensure compliance with legal requirements and organisational policies.
- Maintained accurate records of estate transactions and documents through MacroView, Microsoft Excel as well a SalesForce.
- The handling of monetary bequests in the form of cheques and electronic funds transfer, ensuring they are allocated correctly as per the will of the deceased.
- Built rapport and established relationships with confirmed bequest's to World Vision Australia
- Assessed property titles to determine ownership rights and restrictions.
- Coordinated with attorneys on various legal issues pertaining to estates.
- Scanning of documents such as will's, cheques and bequest correspondence for record keeping purposes.
- Monitoring and actioning online will's via GatheredHere and SafeWill.
Service and Retention Consultant
World Vision Australia
Melbourne, VIC
04.2019 - 08.2022
- Providing high phone manners as well as strong written and verbal communication skills to supporters
- Detecting complications and applying problem solving skills to complete and resolve issues
- Providing high level coaching and guidance to current employees
- Very strong computer/digital literacy skills including Outlook, Microsoft Office Suite, Microsoft Teams etc
- Taking personal responsibilities of supporter enquiries to increase supporter experience via webchat, email as well as over the phone
- Build rapport and demonstrating a high level of service, and patience with a variety of people
- Experience in E-mail inbox distribution, creation and forwarding
- Proven experience in working within a face paced sales and retention setting
- Demonstrating professional and flexible courtesy to supporters
- Consistently being informed of organisational updates and changes, achieving targets as well meeting business objectives
- Knowledgeable in Work Place Giving, providing high end service via phone and email
Merchandise Planner
George Weston Foods
Melbourne, VIC
08.2015 - 01.2021
- Ensuring right amount of goods are available for customers
- Creation of visual marketing and styled displays
- Completed stock orders as well as managed inventory levels
- Planned and coordinated the availability of products for advertising and promotion purposes
- Created item level forecasts based on historical data, seasonality trends and market knowledge.
- Analysed weekly, monthly and seasonal sales trends to adjust product assortment, pricing strategies and promotional activities.
- Developed and maintained merchandise plans for assigned categories to maximise sales, profits and inventory turns.
- Collaborated with cross-functional teams including buying, marketing, finance and visual merchandising to develop strategies that drive growth across all channels of distribution.
Education
Bachelor of Commerce - Marketing
DEAKIN UNIVERSITY
02.2019
Bachelor of Commerce - Marketing
VICTORIA UNIVERSITY
Melbourne, VIC06.2015
Victorian Certificate of Education -
MELBA SECONDARY COLLEGE
09.2014
10-month development program -
WORLD VISION AUSTRALIA CONTACT CENTRE DEVELOPMENT PROGRAM
Skills
- Relationship Building
- Problem-solving abilities
- Excellent Communication
- Employer Relations
- Digital Literacy
- Data Analysis and Reporting
- Customer Relationship Management
- CRM Software
Affiliations
- Involvement in weekly tennis and mixed netball competitions.
- Weekly gym and boxing lessons.
Timeline
Wills and Bequest Advisor
World Vision Australia
08.2022 - Current
Service and Retention Consultant
World Vision Australia
04.2019 - 08.2022
Merchandise Planner
George Weston Foods
08.2015 - 01.2021
Bachelor of Commerce - Marketing
DEAKIN UNIVERSITY
Bachelor of Commerce - Marketing
VICTORIA UNIVERSITY
Victorian Certificate of Education -
MELBA SECONDARY COLLEGE
10-month development program -
WORLD VISION AUSTRALIA CONTACT CENTRE DEVELOPMENT PROGRAM
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