Ross Lei
Beecroft
Summary
Experienced IT Systems & Infrastructure Engineer with over 5 years of practice in enterprise server deployment, virtualization (VMware/Hyper-V), and Microsoft ecosystems (M365/AD). Proven ability to manage the full IT infrastructure lifecycle—from planning and automated deployment to proactive monitoring and continuous optimization. I specialize in transforming complex technical tasks into standardized, repeatable processes (SOPs) that enhance team efficiency and system reliability. With extensive experience in vendor and MSP coordination, I am adept at building high-availability, secure, and cost-effective IT environments aligned with ITIL and ISO27001 principles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DevOps Engineer
Holon Global Investments Ltd
08.2022 - Current
- Transformed individual technical achievements into a systematic, team-empowering operational model by documenting and automating infrastructure management. My focus evolved from hands-on deployment to creating repeatable, high-quality processes for the entire team.
- Infrastructure Lifecycle Management: Architected and managed a multi-site data centre infrastructure, applying a full-lifecycle methodology of planning, automated deployment, proactive monitoring, and continuous optimization.
- Process Automation & Team Empowerment: Developed Bash scripts and CI/CD workflows to automate data sealing processes and system deployments. This reduced manual effort, minimized human error, and freed up team capacity to focus on strategic modernization projects.
- Proactive Monitoring & Security: Implemented and configured Grafana and Zabbix to establish a proactive monitoring framework. This shifted our posture from reactive troubleshooting to predictive maintenance, directly aligning with cybersecurity best practices by identifying anomalies and potential threats early.
- Vendor & MSP Coordination: Acted as the primary technical liaison for hardware (HPE, Seagate) and network providers (Datacom), coordinating service delivery, optimizing deployments, and managing escalations—experience directly applicable to ensuring quality from MSP/MSSP partners.
Technician Specialist
Leader Computers
05.2021 - 07.2022
- Pivoted from individual repair tasks to developing standardized procedures that improved quality and efficiency for the entire technical team.
- Standardised Operating Procedures (SOPs): Developed and refined standardized system imaging and configuration workflows for desktops, servers, and GPU workstations, ensuring consistency and quality across hundreds of national deployments.
- Knowledge Transfer: Documented diagnostic and repair procedures for common hardware and software faults, creating a knowledge base that empowered junior technicians and reduced issue resolution time.
- Internal IT & Process Improvement: Supported internal IT systems by troubleshooting network issues and optimizing internal workflows, demonstrating a commitment to improving team-wide operational efficiency.
Field Technician
Unisys
02.2020 - 05.2021
- Translated on-site technical support into a client-focused service delivery role, emphasising communication, problem-solving, and adherence to service level agreements.
- ITIL-Aligned Service Delivery: Provided on-site support for enterprise clients, meticulously documenting issues, actions, and resolutions in alignment with ITIL principles and strict SLA compliance.
- Stakeholder Engagement: Served as the face of the company to clients, effectively communicating complex technical issues and managing expectations to ensure high levels of customer satisfaction.
- End-User Computing & Hardware Expertise: Successfully resolved hundreds of hardware and software issues on desktops, servers, and POS terminals, building a deep, practical foundation in end-user computing support.
Education
Bachelor of Commerce - Accounting & Information Technology
University of Western Sydney
10.2013
Skills
- Microsoft & Cloud Ecosystems: Microsoft 365, Azure Fundamentals, Active Directory, Intune (Windows/Android/iOS), Windows Server, Exchange Online
- Infrastructure & Networking: Enterprise Servers (HPE, Supermicro), Storage (RAID, NAS/SAN), Virtualization (VMware, Hyper-V, Proxmox), General Networking (DHCP/DNS), End-User Computing Support
- ITSM & Cybersecurity: ITIL-aligned Service Management, ISO27001-aligned Process Implementation, Proactive Monitoring (Grafana, Zabbix), Vulnerability Assessment, System Hardening
- Automation & Process: Bash Scripting, DevOps CI/CD Pipelines, System Imaging & Standardisation, Technical Documentation & SOP Development
- Vendor & Stakeholder Management: MSP/MSSP Coordination, Hardware/Software Vendor Relations (HPE, Seagate, Dell), Stakeholder Engagement, Service Level Agreement (SLA) Management
- Infrastructure automation
- Linux operating system
- Monitoring and logging
- Containerization technologies
Certification
- Foundational knowledge of ITIL v4 and ISO/IEC 27001 frameworks and controls.
- Actively pursuing further certifications in Microsoft Azure and Cybersecurity.
- Current NSW Driver’s Licence and access to a reliable vehicle.
Timeline
DevOps Engineer
Holon Global Investments Ltd
08.2022 - Current
Technician Specialist
Leader Computers
05.2021 - 07.2022
Field Technician
Unisys
02.2020 - 05.2021
Bachelor of Commerce - Accounting & Information Technology
University of Western Sydney
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