Ross Matthews

• Co-founded and led the launch of a freight forwarding and logistics company, overseeing business operations, growth strategy, and client acquisition.
• Developed key partnerships with transport providers, shipping lines, international partners and customs agents to streamline international freight solutions.
• Built operational systems from the ground up, including setting up Cargowise, service workflows, and supplier negotiations.
• Led a remote and in-house team, managing recruitment, training, and performance.
• Implemented scalable digital tools for shipment tracking and invoicing to optimise efficiency.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Grew the client base from zero to over $100,000 in gross profit generating consistent monthly revenue.
• Navigated financial challenges during the early startup phase, maintaining business continuity under pressure.

• Led the opening of the company’s Sydney office, managing location setup, hiring, compliance, and integration with national logistics operations.
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Administered budgets with sound cost control plans and expense tracking systems.
• Coordinated staff development plans to build empowered, confident and knowledgeable team.
• Managed and guided staff through daily and special project work.
• Increased overall sales by implementing strategic marketing plans and optimising regional resources achieving 55% year on year growth
• Boosted sales through successful marketing and service optimization strategies.
• Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.

• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

• Point of contact for 7 or the 10 largest pharmaceutical companies globally
• Monitoring daily reports and ensuring client KPI's were met.
• Main liaison between the client and internal stake holders
• Analyzed customer feedback and implemented strategies to improve customer experience, delivery times and KPI's

Coordinated the full logistics cycle for the company’s FAK container shipments from New Zealand to Australia, managing bookings, inbound receivals, cargo consolidation, and packing.

Developed and maintained relationships with freight forwarders and competitors to secure shared bookings and co-loading arrangements, improving load factors and reducing shipping costs.

Planned and executed the launch of new logistics services, overseeing branding, market positioning, promotions, and direct client engagement to ensure successful adoption.

Acted as the first point of contact for the company’s top five global accounts, overseeing communication, service coordination, and issue resolution to maintain strong, long-term partnerships.

Conducted multiple weekly visits to key accounts to maintain strong client relationships, address service needs, and identify opportunities for growth.

Assisted the customs team servicing key accounts by coordinating documents, following up on delivery orders, and supporting clearance processes as needed.