Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Ross McCague

Port Kennedy,WA

Summary

I have over 20 years of experience in retail sales, consistently delivering excellent customer service, and building strong relationships with regular clients. I’m skilled at identifying customer needs, upselling products, and handling transactions with accuracy and efficiency. My ability to stay calm under pressure and adapt to fast-paced environments has made me a reliable and valued team member.

I take pride in maintaining a clean, organized sales floor, and ensuring stock is well-presented and replenished. My strong communication skills and positive attitude have helped resolve customer concerns quickly, often turning challenging situations into positive outcomes.

My proven reliability, dedication to excellent service, and ability to perform under pressure make me well-suited for roles that require focus, responsibility, and professionalism.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sales Representative

The Good Guys
Rockingahm, WESTERN AUSTRALIA
08.2011 - Current
  • Developed and maintained relationships with customers to ensure repeat business.
  • Provided technical support for customers using the company's products or services.
  • Analyzed customer feedback to improve products and services.
  • Identified opportunities for cross-selling additional products and services.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Researched competitors' products, prices, and sales techniques.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Negotiated deals and handled complaints or objections.
  • Operated register, handled cash and processed credit card transactions.

Car Salesperson

Rockingham Nissan
Rosckingham, WESTERN AUSTRALIA
02.2011 - 08.2011
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Conducted test drives for prospective buyers.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Developed relationships with potential buyers through phone calls and emails.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Greeted customers and provided product information.
  • Provided follow-up customer service after a car sale was completed.
  • Advised customers on financing options and warranties available for their purchase.
  • Responded to inquiries from potential customers via email and telephone.

Retail Sales Associate

Rick Hart
Mandurah, WESTERN AUSTRALIA
01.2007 - 02.2011
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Demonstrated knowledge of store products and services.
  • Offered suggestions for additional items that may be of interest to customers.
  • Stocked shelves with merchandise according to company standards.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Inspected purchased items for defects before handing them over to customers.
  • Participated in team meetings and training sessions.
  • Organized displays to attract customers and promote sales.
  • Demonstrated product features to customers.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Provided product information and answered customer questions.
  • Processed returned merchandise according to company policies.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Handled customer complaints in a professional manner.
  • Promoted special offers and discounts to encourage additional purchases.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted customers with finding the right product for their needs.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Kept informed about new products arriving at the store on a regular basis.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Computer Sales Associate

Computer Expo
Perth, WESTERN AUSTRALIA
07.2005 - 01.2007
  • Maintained up-to-date inventory records for all computer equipment.
  • Developed strong relationships with vendors to ensure timely delivery of merchandise orders.
  • Demonstrated knowledge of computer systems, components, peripherals and accessories to customers.
  • Provided assistance unloading shipments of new computers from delivery trucks.
  • Ensured that computer displays were organized and attractive at all times.
  • Processed sales transactions accurately in accordance with company policies.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Responded promptly to customer inquiries via telephone or email communication channels.
  • Provided technical support and customer service to customers inquiring about computer products.
  • Resolved customer complaints quickly and efficiently in a professional manner.
  • Conducted periodic price checks to remain competitive within the marketplace.
  • Assisted with the setup of new computers by installing software, troubleshooting hardware issues and providing training on product usage.

Door to Door Sales

Impulse Marketing
BURSWOOD, WESTERN AUSTRALIA
11.2004 - 06.2005
  • Greeted customers at their door and introduced myself.
  • Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
  • Developed a rapport with potential customers by engaging in friendly conversation.
  • Collected payments from customers, including cash, check or credit card transactions.
  • Attended weekly team meetings to discuss sales strategies and targets.
  • Confirmed customer satisfaction with all aspects of sales process, including delivery time frames and price points.
  • Identified potential risks associated with door-to-door selling activities.
  • Generated leads through cold calling prospective clients.
  • Resolved any customer complaints or issues promptly and professionally.

Education

Western Australian Certificate Education (WACE) -

Warnbro Community High School
Warnbro, WA
11-2004

Skills

  • Customer service and sales expertise – 21 years of experience in retail sales, with proven ability to build strong rapport with customers through quick thinking, effective decision-making, and tailored solutions to meet their needs
  • Communication skills – clear, confident communicator with the ability to engage effectively with customers and team members across a range of situations
  • Problem solving – skilled at identifying customer concerns and providing practical, timely solutions that lead to high satisfaction and repeat business
  • Time management – experienced in managing multiple tasks and priorities in busy retail environments, consistently meeting targets and deadlines
  • Sales Performance – Proven track record of achieving and exceeding sales targets, recognised with multiple national awards and incentive trips
  • Knowledge of Australian Consumer Law – Well-versed in consumer rights, warranties, and refund policies, ensuring compliance and building trust through fair and transparent service

Affiliations

  • Big fan of AFL and a proud Fremantle Dockers supporter
  • Love traveling and exploring new places, cultures, and food
  • Enjoy playing and watching a variety of sports
  • Like staying active with social sports and outdoor activities
  • Always up for a live game or a weekend getaway

Accomplishments

  • Top Sales National Winner – awarded an all-expenses-paid trip to Russia for achieving the highest sales nationally
  • Top sales performer – won trips to Japan and the Formula 1 Grand Prix in Melbourne for exceptional sales results
  • Consistently top salesperson at The Good Guys, recognized regularly for leading sales performance and customer satisfaction

Certification

Certificate III in Retail

Workplace Health and Safety (WHS) Certificate

Communication skills or conflict resolution training

Timeline

Sales Representative

The Good Guys
08.2011 - Current

Car Salesperson

Rockingham Nissan
02.2011 - 08.2011

Retail Sales Associate

Rick Hart
01.2007 - 02.2011

Computer Sales Associate

Computer Expo
07.2005 - 01.2007

Door to Door Sales

Impulse Marketing
11.2004 - 06.2005

Western Australian Certificate Education (WACE) -

Warnbro Community High School

Similar Profiles

CREATE PROFILE
Ross McCague