Music/Bands, Drumming, Photography, Walking/Hiking, Reading
Open To Work
Ross McGregor
Tram Driver
Reservoir,VIC
Work Preference
Summary
Dedicated Tram Driver with 25 years of experience in safe vehicle operation and public transport. Known for exceptional customer service and problem-solving skills, ensuring passenger safety and satisfaction. Ready to leverage expertise in a dynamic transport environment.
Overview
25
25
years of professional experience
Work History
Tram Driver
Yarra Trams
Melbourne, Victoria
03.2001 - Current
- Operated light rail vehicles safely according to schedules and regulations.
- Ensured passenger safety during boarding and disembarking.
- Guided passengers with inquiries, delivering exceptional customer service.
- Coordinated with dispatchers via radio or telephone to report delays or incidents.
Laundry and Dry Cleaning Assistant
Armadale Valet Service
Armadale, Victoria
1996 - 03.2001
- Coordinated timely pick-up and delivery of garments to agents across Melbourne, enhancing customer satisfaction.
- Operated commercial washing and drying machines for various fabric types.
- Assisted customers with inquiries regarding services and pricing options.
- Conducted quality checks on finished laundry before customer pickup.
- Folded clean clothes from the dryer into stacks ready for delivery or storage.
- Pressed clothing using an ironing board, steam press or hand-held steamer.
- Inspected finished garments for stains and damage prior to packaging for delivery.
- Managed time efficiently to meet tight deadlines.
- Inspected garments before returning them to customers.
Assistant Restaurant Manager
Kentucky Fried Chicken
Melbourne, Victoria
1993 - 1996
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored new staff on KFC standards and procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Ensured compliance with health and safety regulations in all restaurant activities.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Provided leadership and direction to restaurant employees.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted in recruiting, training, and scheduling staff members.
- Managed cash register operations including deposits and reconciling discrepancies.
Crew Team Member
Kentucky Fried Chicken
Ballarat, Victoria
1987 - 1993
- Trained new team members on operational procedures and customer service techniques.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Cleaned work areas regularly throughout shift.
- Maintained cleanliness of work areas throughout each shift.
- Prepared and cooked menu items according to established recipes and standards.
- Monitored expiration dates of food products.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Organized stockroom shelves to maximize space efficiency.
- Operated cash register accurately and efficiently.
- Performed store opening and closing procedures as directed by management team.
Education
Ballarat East High School
Ballarat, VIC01-1989
Skills
- Vehicle operation
- Vehicle inspection
- Customer service
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Adaptability to change
- Timetable adherence
- Incident reporting
- Public address system usage
- Passenger safety awareness
- Environmental awareness
- Safety procedures
- Stress management
- Defect and issue reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Tram Driver
Yarra Trams
03.2001 - Current
Laundry and Dry Cleaning Assistant
Armadale Valet Service
1996 - 03.2001
Assistant Restaurant Manager
Kentucky Fried Chicken
1993 - 1996
Crew Team Member
Kentucky Fried Chicken
1987 - 1993
Ballarat East High School