Ross Mckell
Mittagong,NSW
Summary
Accomplished Professional Carpet Cleaner and Service Station Manager with a proven track record at Electrodry and Sodexo Aust. Expert in advanced carpet cleaning techniques and adept at fostering positive work cultures, significantly enhancing client satisfaction and business growth. Skilled in water damage restoration and strategic planning, achieving notable revenue increases and client retention.
Overview
19
19
years of professional experience
Work History
Professional Carpet Cleaner
Electrodry
11.2013 - 05.2024
- Demonstrated expertise in various carpet cleaning methods such as hot water extraction, dry compound treatment, encapsulation technique.
- Promoted additional company services such as upholstery cleaning and floor care, contributing to an increase in overall revenue.
- Implemented eco-friendly cleaning practices when possible, reducing environmental impact while still delivering exceptional results for clients.
- Increased repeat business by building strong relationships with clients through excellent communication and follow-up practices.
Service Station Manager
Sodexo Aust
11.2005 - 08.2013
- Reduced employee turnover by fostering a positive work culture and offering competitive compensation packages.
- Collaborated with upper management on strategic planning initiatives to drive business growth and expansion.
- Increased sales revenue through effective marketing strategies and promotional campaigns.
- Created an attractive atmosphere in the retail area by strategically arranging products that encouraged impulse purchases.
Education
Higher School Certificate -
Newington College
Sydney Olympic Park, NSWSkills
- Water damage restoration
- Fiber Identification
- Mold remediation
- Upholstery Cleaning
- Advanced carpet cleaning techniques
- Spot treatment expertise
- Stain protection application
- Pet odor removal
Timeline
Professional Carpet Cleaner
Electrodry
11.2013 - 05.2024
Service Station Manager
Sodexo Aust
11.2005 - 08.2013
Higher School Certificate -
Newington College
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