Ross Mclachlan
CABOOLTURE SOUTH,QLD
Summary
Dynamic professional with a proven track record at Hudson Building Supplies, excelling in customer support and relationship building. Skilled in negotiation and inventory management, I consistently drove revenue growth and enhanced client satisfaction through effective communication and problem-solving. Committed to fostering long-term partnerships and achieving performance goals.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Rep Support
Hudson Building Supplies / Metcash
Morayfield, Queensland
05.2008 - 01.2025
- Identified needs of customers promptly and efficiently.
- Answered questions and resolved concerns for customer support.
- Processed customer orders and collected payment information.
- Negotiating pricing with suppliers
- Quoting for builders projects
- Trouble Shooting
- Monitored operations and reviewed records and metrics to understand company performance.
- Built relationships, earning client trust through listening to drive sales.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Established positive relationships with customers through effective communication techniques.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Provided customer service by answering product and service related questions.
- Consistently met daily performance goals set by management team members.
- Developed and maintained relationships with key accounts, resulting in increased sales and long-term partnerships.
- Implemented customer retention strategies to minimize turnover and build loyalty.
- Tracked inventory levels and ordered supplies as needed.
- Identified opportunities for cross-selling additional products or services.
- Greeted customers and responded to inquiries in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Bundaberg High School
Bundaberg 12-1977
Skills
- Customer support
- Problem solving
- Relationship building
- Order processing
- Negotiation skills
- Inventory management
- Sales tracking
- Communication skills
- Client service
- Sales support
- Point-of-sale system
- Revenue generation
- Order problem solving
- Client relationship building
- Reliability
- Problem-solving aptitude
- Team collaboration
- Adaptability
- Teamwork and collaboration
- Collaboration skills
- Time management
- Customer retention
- Cross-selling
Affiliations
- Darts
Timeline
Rep Support
Hudson Building Supplies / Metcash
05.2008 - 01.2025
High School Diploma -
Bundaberg High School