Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ross McLean

Byford,WA

Summary

Team-oriented Justice sector leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance. Safety-conscious individual ensuring that staff safety is the first priority, Excellent time management, organizational and written and verbal communication skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Court Group Manager (Regional)

Ventia
01.2021 - Current
  • Forming part of the Senior Management Team, the role’s primary responsibility is to ensure the safe, secure and efficient running of all courthouses within regional WA
  • Analysing financial data, identifying areas for improvement, and developing strategies to optimize the budget
  • Management of site supervisors and officers, providing guidance and support to ensure they meet the expectations of their roles
  • Handles performance reviews, disciplinary actions, and manages staff development programs
  • Delivering new service lines with remote WA
  • Developing strategies to optimize operations, while ensuring compliance with regulatory and legal requirements
  • Maintaining and building key-stake holders across all parts of the justice contract.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.
  • Collaborated with cross-functional teams to maintain project progress.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.

Court Group Operations Manager (Metropolitan)

Ventia
01.2020 - 01.2021
  • Supporting the Court Group Manager in daily operations
  • Ensure the deployment of personnel meets the day-to-day requirements and establishes the most efficient resourcing possible
  • Liaison with internal and external stakeholders to ensure that contractual requirements are met
  • Inspecting and monitoring court operations to ensure contractual compliance by conducting regular site visits, reviewing reports, and liaising with staff to identify areas for improvement.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Care & Custody Manager

Ventia
01.2017 - 01.2020
  • The role was responsible for managing the Armadale and Rockingham Court and Custody Centre and its stakeholders including responding to incidents and emergencies and ensuring the safety and security of persons in custody, staff and members of the public whilst maintaining acceptable protocol and contractual compliance
  • The role also required being responsible for all staff ensuring that they were properly trained and equipped to carry out their duties effectively and safely.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Deputy Court Security Manager

Serco
01.2016 - 01.2017
  • This position required experience in responding to incidents, emergencies, and threats within the Court and Custody premises effectively and safety
  • The upholding protocols for the safe management of People in Custody, staff and members of the public and liaison with external agencies to maintain safety and security during movements between locations
  • Additionally, they assist the CSM in allocating duties to staff and assume full responsibilities in their absence.
  • Investigated incidents, gather evidence, and recorded witness statements and compile reports.
  • Served court documents and completed civil process duties.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Observed jail and inmate activity to maintain order and safety inmates and officers.
  • Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
  • Drafted numerous reports detailing incidents and safety violations.
  • Utilized clear communication and interpersonal skills to build relationships with clients and prisoners.
  • Conducted searches of individuals, and people in custody

Education

No Degree - Diploma In Youth Work

Australian Institute of Professional Councilors
Perth, WA
12.2022

Skills

  • Business Development
  • Decision Making
  • Stakeholder Engagement
  • Staff Development
  • Strategic Planning
  • Operations Management
  • Performance Improvement
  • Effective Communication
  • Change Management
  • Performance Management
  • Team Leadership
  • Risk Management

Timeline

Court Group Manager (Regional)

Ventia
01.2021 - Current

Court Group Operations Manager (Metropolitan)

Ventia
01.2020 - 01.2021

Care & Custody Manager

Ventia
01.2017 - 01.2020

Deputy Court Security Manager

Serco
01.2016 - 01.2017

No Degree - Diploma In Youth Work

Australian Institute of Professional Councilors

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Ross McLean