Ross Shepherd
Kirrawee,AU-0-NSW
Summary
I am an experienced leader, who has worked with a growing team, through mergers, acquisitions and structure changes. I take pride in getting the best out of my team, to best serve both the company, clients and staff.
I really enjoy working with people, building relationships internally and with clients, and working on processes to ensure the most efficient and compliant service is provided.
I'm a hardworking and dedicated professional, with strong organisational skills, time management and people skills, along with excellent communication, both verbal and written.
I'm looking to work with a company that sees the importance of customs broking, and is looking for a leader who will bring unity and great results to his team.
Overview
12
12
years of professional experience
Work History
National Customs Manager
Mondiale VGL
10.2017 - 08.2024
- Navigated 3 company mergers and acquisitions, uniting teams, identifying best processes and implementing strategies to get all working together as a single united team.
- Coordinated closely with various departments to ensure alignment between company objectives and customs requirements throughout import processes.
- Embraced and strengthened use of technology in customs management processes, resulting in increased efficiency and resource optimisation.
- Managed complex customs operations for successful clearances, ensuring compliance with all relevant regulations.
- Provided colleagues and direct reports with management and performance reviews.
- Successfully implemented multiple teams and processes offshore to improve processing efficiencies and cost effectiveness.
- Monitored performance of teams to ensure KPIs were met and clients were satisfied.
Licensed Customs Broker
Mondiale Freight Services
04.2017 - 10.2017
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Developed strong relationships with clients, fostering trust in our expertise as a customs broker.
- Trained junior brokers and compiler/classifiers on industry best practices, enhancing the overall team's knowledge base and efficiency.
- Lodged customs entries in a timely manner, ensuring to meet client and company KPI expectations.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Obtained necessary import and export licenses and permits for shipments.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
Licensed Customs Broker
Bollore Logistics
11.2015 - 04.2017
- Provided customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Developed strong relationships with clients, fostering trust in our expertise as customs brokers.
- Trained junior brokers and compiler/classifiers on industry best practices, enhancing overall team knowledge base and efficiency.
Customs Compiler/Classifier
Bollore Logistics
05.2012 - 11.2015
- Prepared customs entries ready for customs brokers to formally lodge.
- Implemented and maintained record keeping processes for annual documents and time sensitive shipments such as annual declarations, temporary import shipments, etc.
- Resolved complex customs-related issues quickly, minimizing impact on customer timelines and satisfaction levels.
- Developed strong relationships with customs brokers to facilitate smooth processing of shipments.
- Reduced shipment delays by proactively addressing potential compliance issues.
- Learned the role of Customs Broker, completed all necessary training and successfully applied for and was granted my Customs Broker License.
Education
Diploma - Diploma of Leadership And Management
Upskilled
Online09.2023
Statement of Attainment - Customs Broking
TAFE NSW - Kogarah
Kogarah, NSW06.2014
Skills
- Import-Export Procedures
- Time management Expertise
- Customs Documentation
- Trade Regulations Knowledge
- HS Classification Understanding
- Trade Agreement Comprehension
- Customs & DAFF Compliance
- CW1 Software Expertise
- Presentation abilities
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- Organisational Skills
- Relationship Building
References
Sharni Knox
Head of Customs and Compliance
Mondiale VGL
0450 594 193
sharni.knox@mondialevgl.com
Chris James
Cheif Operating Officer
Mondiale VGL
0416 182 226
chris.james@mondialevgl.com
Timeline
National Customs Manager
Mondiale VGL
10.2017 - 08.2024
Licensed Customs Broker
Mondiale Freight Services
04.2017 - 10.2017
Licensed Customs Broker
Bollore Logistics
11.2015 - 04.2017
Customs Compiler/Classifier
Bollore Logistics
05.2012 - 11.2015
Diploma - Diploma of Leadership And Management
Upskilled
Statement of Attainment - Customs Broking
TAFE NSW - Kogarah
Similar Profiles
Shane AtariaShane Ataria
A Double Driver at Mondiale VGL Pty LtdA Double Driver at Mondiale VGL Pty Ltd
Raffaele SCOGNAMIGLIORaffaele SCOGNAMIGLIO
Procurement Manager Ocean Freight at MONDIALE-VGL spaProcurement Manager Ocean Freight at MONDIALE-VGL spa
Leo Andre AsumbraLeo Andre Asumbra
2ic/Team Leader at Mondiale VGL (MFS Manila Inc.)2ic/Team Leader at Mondiale VGL (MFS Manila Inc.)