Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ross Thomas

Emerald,Queensland

Summary

Personable office administrator with over 8 years of experience prioritizing multiple tasks requiring prompt solutions. I am a motivated and self-directed team member, experienced in; problem solving, managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. I strive to create a professional and welcoming work environment which is customer-focused and dynamic. I am proactive and seek challenges utilizing interpersonal skills,while being meticulous and focused on time management. I strive for a challenging career with a progressive organization to utilize technical and interpersonal skills for the accomplishment of personal and professional growth.

Overview

9
9
years of professional experience

Work History

Support Worker

Ozcare
01.2024 - Current
  • Maintain accurate and legal records as required
  • Participated in continuous Quality Improvement Systems
  • Report and document all client changes, concerns and and incidents
  • Maintain confidentiality of information pertaining to clients, carers and employees
  • Actively participated and contributed to workplace quality improvement activities
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Served as a reliable point of contact for clients, delivering exceptional customer service through prompt responses to inquiries or concerns.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Achieved time-sensitive objectives by efficiently prioritizing tasks based on urgency levels while maintaining high-quality work output standards.

Contract Work - Farm Operations Manager

Aero Professional Services
01.2023 - 12.2023
  • Responsibilities: Work Autonomously within the farm Organize a team of 5 employees to complete daily operational tasks required on the farm Plan operational tasks required Liaise with agronomists to plan and implement long term disease and pest control plans and manage crop health Oversee equipment scheduling, and maintenance - This includes working with the onsite mechanic to complete full servicing of all equipment and any structural repairs needed on equipment
  • Ensure the farm operates within planned budget constraints Applying herbicides and insecticides Source, secure and grow new business opportunities in commercial channels for produce sales Operate various farm machinery including a John Deere 9610 Combine Header, Spracoupe self-propelled sprayer, 9880 New Holland Articulated Tractor, various Mid-Range New Holland and Case tractors with all manner of tillage and hay equipment and operate JCB Telescopic loaders
  • Maintain pumps and Centre Pivots for Irrigation and maintain small pumps and pipelines for running water around the farm for domestic use.

Contract Work - Farm Hand

Galea Family Farms
01.2022 - 01.2023
  • Responsibilities: Autonomous role with the ability to make decisions to fix and maintain equipment to get tasks completed
  • Irrigating Cotton and Cereal crops under broadacre flood irrigation and centre pivots
  • Completing Servicing and maintenance of mainly John Deere and Case tractors ie
  • Oil changes, greasing and minor repair work
  • Also anything else that Welding to fix equipment and construct
  • Complete all facets of tillage operations planting and harvesting
  • Also various earthmoving jobs excavator, loader, dozer.

Office and Logistics Manager

Nutrien Ag Solutions
01.2015 - 01.2022
  • Self-motivated role working with a team of 10-12 people
  • Maintained and developed strong customer relationships with local rural producers to drive sales for a broad range of agricultural products and services
  • Proactively identified potential bottlenecks in workflows preventing delays in project delivery.
  • Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
  • Enhanced response time to inquiries from clients or stakeholders through close monitoring of email accounts and telephone lines.
  • Provided support for Microsoft applications, resolving technical issues quickly and efficiently.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Seek out commercial and operational information
  • Innovate and create opportunities for change
  • Ensure Work Health & Safety Standards were maintained at all times
  • Overseeing of supply chain activities for the branch to ensure products are being delivered in full and on time in line with inventory KPI’s
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Collaborated with other departments in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
  • Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
  • Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.
  • Improved employee productivity by providing comprehensive training and support in office management tasks.
  • Fostered a positive work environment by addressing employee concerns promptly and fairly while maintaining confidentiality when needed.
  • Installed and configured network printers


Education

Certificate III - Agriculture

Australian Agricultural College
Emerald, QLD

Skills

  • Ability to work well under pressure and prioritize the workload whilst ensuring completion of all tasks in a timely manner
  • Ability to quickly adapt to new policies, procedures and software
  • Excellent verbal and written communication skills
  • A proactive approach to work and practical organisation skills
  • Ability to adapt to new policies and procedures
  • Excellent Teamwork and Collaboration Skills
  • Complex Problem-Solving Skills
  • Self-motivated and driven to implement improvements in all areas of office operations

References

Available upon request

Timeline

Support Worker

Ozcare
01.2024 - Current

Contract Work - Farm Operations Manager

Aero Professional Services
01.2023 - 12.2023

Contract Work - Farm Hand

Galea Family Farms
01.2022 - 01.2023

Office and Logistics Manager

Nutrien Ag Solutions
01.2015 - 01.2022

Certificate III - Agriculture

Australian Agricultural College

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Ross Thomas