Rossana Grassmann Kulzer
Surfers Paradise,QLD
Summary
With 14 years of dedicated customer service experience in my hometown, I have honed skills in effective communication, problem-solving, and customer satisfaction. I am eager to bring my expertise and passion for delivering exceptional service to your esteemed team, contributing positively to your organization`s success and fostering lasting lasting relationship with clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Epidemic Control
The Canoas City Council
09.2010 - Current
- In 14 years worked providing customers service, issued health permits, and did vector control.
- Trained personnel on new control system features, promoting smooth transition during upgrades or installations.
Education
Languages - English/ Portuguese - Education
UNOPAR
Canoas/ RS- Brazil08.2022
Skills
- Ethics and confidentiality
- Healthcare management
- Data collection and management
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Adaptability and Flexibility
- Patient Education
- Training and mentoring
Certification
- RSA Clear to Work 09/2024 - Present
- RSG Clear to Work 09/2024 - Present
- Customer Liaison Officer Clear to Work 09/2024 - Present
- Communication Skills (short Course) OHSC 09/2024
- Understanding Body Language OHSC 09/2024
Timeline
Epidemic Control
The Canoas City Council
09.2010 - Current
Languages - English/ Portuguese - Education
UNOPAR
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