Rosse Iosefa
Melbourne,VIC
Summary
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
2
2
years of professional experience
Work History
Customer Consultant
Telstra
08.2022 - 01.2023
- Handling inbound calls across multiple Telstra Lines
- Effectively working independently with little or no direct supervision to meet team and individual metrics
- Achieving monthly KPI's
- Handling customer complaints
- Documented customer concerns and inquiry resolutions in internal computer system.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries
- Continually sought to promote the mission and brand of the company by providing excellent customer service at any given opportunity
Pick Packer
Kincrome
01.2022 - 07.2022
- Pick and Pack products based on daily orders
- Printed labels, packaged boxes, and loaded into outbound containers
- Voice picking & RF Scanning
- Monitor product quality frequently, reporting problems to mitigate safety issues
- Meet specifics of customer orders in a timely manner
- Sort packagers and safely stack on to pallets
- Use of pallet jacks to move pallets from one place to another
Customer Solutions Specialist
Probe Group
07.2021 - 12.2021
- Handling outbound calls across multiple departments from the COVID lines
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Responded proactively and positively to rapid change.
Pick Packer
Campion Warehouse
12.2020 - 03.2021
- Picking, Packing & Posting orders
- Use of RF scanners to locate and pick items for orders and shipments
- Assembled and packaged orders for delivery
- Met daily order picking and delivery goals
Education
Diploma of Business - Business
Swinburne University of Technology
Melbourne, VIC10.2023
Skills
- Conflict Resolution
- Quick learner
- Multitasking Abilities
- Attention to Detail
Additional Information
- Shannon Miller from Probe Group +61 450 498 217
- Senerita Felise from Telstra +61 431 023 840
Timeline
Customer Consultant
Telstra
08.2022 - 01.2023
Pick Packer
Kincrome
01.2022 - 07.2022
Customer Solutions Specialist
Probe Group
07.2021 - 12.2021
Pick Packer
Campion Warehouse
12.2020 - 03.2021
Diploma of Business - Business
Swinburne University of Technology
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