Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rossella Oravecchio

Sydney,NSW

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction and service standards at Ristorante Ottomano. My adept multitasking and strong team collaboration skills, coupled with a commitment to cleanliness and safe food handling, significantly contributed to a positive dining experience. Skilled in greeting guests and order taking, I consistently met and exceeded employer expectations.

Overview

11
11
years of professional experience

Work History

Waitress

Ristorante Ottomano
06.2024 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Fine Dining Waitress

Ristorante Ciacco
11.2022 - 10.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Part-Time Waitress

Koi Sushi&Oriental Restaurant
04.2022 - 10.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Part-Time Waitress

Genki Sushi
04.2021 - 04.2022
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Extra Waitress

Ristorante Pizzeria La Forchetta
08.2021 - 08.2021

Sales Attendant Training

D.M.O S.p.a.
10.2020 - 04.2021
  • Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
  • Tracked stock using company inventory management software.
  • Improved client retention rates by providing exceptional after-sales support and follow-up calls.
  • Engaged with customers to build rapport and loyalty.
  • Managed cash register operations accurately, processing sales transactions efficiently.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Participated in inventory management, assisting in restocking merchandise as needed.
  • Worked closely with supervisors to address customer complaints and improve overall service quality.

Waitress (breakfast Service and Dinner Service)

Terme Manzi-Hotel & Spa
04.2019 - 09.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Fine Dining Server

Ristorante Da Peppino
05.2017 - 10.2017
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.

Barista

Ristorante Ottomano
06.2013 - 09.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

High School Diploma -

I.T.C.G. Enrico Mattei
Ischia
06.2014

Skills

    Customer Service

    Strong multitasking

    Greeting guests

    Team Collaboration

    Cleanliness

    Order Taking

    Safe Food Handling

Languages

Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Waitress

Ristorante Ottomano
06.2024 - 08.2024

Fine Dining Waitress

Ristorante Ciacco
11.2022 - 10.2023

Part-Time Waitress

Koi Sushi&Oriental Restaurant
04.2022 - 10.2022

Extra Waitress

Ristorante Pizzeria La Forchetta
08.2021 - 08.2021

Part-Time Waitress

Genki Sushi
04.2021 - 04.2022

Sales Attendant Training

D.M.O S.p.a.
10.2020 - 04.2021

Waitress (breakfast Service and Dinner Service)

Terme Manzi-Hotel & Spa
04.2019 - 09.2019

Fine Dining Server

Ristorante Da Peppino
05.2017 - 10.2017

Barista

Ristorante Ottomano
06.2013 - 09.2016

High School Diploma -

I.T.C.G. Enrico Mattei

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Rossella Oravecchio