Rosshan Rao
Karawara,Australia
Summary
Results-driven and customer-focused Business Administration student with hands-on experience in sales, marketing, and customer engagement across both retail and corporate environments. Demonstrates proven success in driving revenue through consultative selling, persuasive communication, and product knowledge, particularly within the technology and entertainment sector. Recognised for a strong work ethic, adaptability under pressure, and the ability to translate complex offerings into compelling value propositions. Developed strong interpersonal and customer service skills in fast-paced, customer-centric environment. Demonstrated ability to handle multiple tasks efficiently while maintaining high standards of quality and service. Actively seeking to leverage a combination of technical proficiency, interpersonal skill, and commercial insight to transition these skills into a new field, aiming to contribute positively and grow professionally.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Salesperson
Harvey Norman Computers
05.2025 - 07.2025
- Provided personalised consultations across a wide range of technology and entertainment products, including laptops, tablets, gaming consoles, audio devices, and smart home systems.
- Strategically promoted value-added services such as Product Care, Microsoft 365, and Norton 360, employing objection-handling techniques to drive consistent upsell success.
- Collaborated closely with team members to exceed sales targets weekly by 15-20%
- Generated over $95,000 in sales within the first month of employment, demonstrating rapid adaptability and strong product knowledge in a competitive retail environment.
- Recognised for converting hesitant buyers into loyal customers through a consultative approach, professional rapport-building, and solution-oriented selling.
- Maintained a strong understanding of current market trends, product innovations, and promotional campaigns to inform recommendations and maintain credibility.
- Accurately processed complex transactions and returns through POS systems while upholding financial accuracy and operational efficiency.
- Curated and upheld high visual merchandising and ensuring all demo units remained operational, visually appealing, and aligned with current promotional strategies.
- Consistently managed inbound customer calls to resolve enquiries and issues promptly, reinforcing high standards of service and client satisfaction.
- Provided post-sale support including basic technical setup, troubleshooting, and product education to foster long-term customer relationships.
Service Crew Member
Sedap Place
04.2025 - 05.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
INTERNAL SALES AND MARKETING ASSISTANT (Part-time)
Vacuum Technique Sdn Bhd
01.2024 - 06.2024
- Improved social media presence by creating engaging content.
- Assisted call-in customers with questions and orders.
- Supported sales team by providing timely updates on inventory levels ensuring adequate stock availability for meeting customer demands.
- Monitored customer reviews & customer satisfaction.
- Assisted in the creation of sales presentations tailored to client needs.
Education
Degree - Business Administration
Curtin University
Bentley, WADiploma - Business
INTI International College
Subang Jaya, Malaysia11.2024
Skills
- Sales and Marketing
- Administrative support
- Consumer Technology Expertise (IT & Entertainment)
- Point-of-Sale (POS) Operations & Transaction Accuracy
- Problem-solving
- Social media marketing
- Visual Merchandising & Product Presentation
- Inventory Control & Demand-Based Stocking
- Teamwork & collaboration
- Hospitality & accommodation
LANGUAGES
English - Full Professional
Malay - Full Professional
References
Denny Panarettos, Proprietor, Denny.Panarettos@au.harveynorman.com,
+61 438 896 648
Certification
- Certificate of Achievement in
Fundamentals of Digital Marketing
Issued Feb 2022
Skills: Digital Marketing
- Professional Certificate in Social Media Marketing
Veritas University College
Issued Oct 2021
Credential ID PD3116
Skills: Social Media Marketing
AVAILABILITY
IMMEDIATE
Timeline
Salesperson
Harvey Norman Computers
05.2025 - 07.2025
Service Crew Member
Sedap Place
04.2025 - 05.2025
INTERNAL SALES AND MARKETING ASSISTANT (Part-time)
Vacuum Technique Sdn Bhd
01.2024 - 06.2024
Degree - Business Administration
Curtin University
Diploma - Business
INTI International College
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