Rosy Bratt
Murrumba Downs,QLD
Summary
Accomplished people manager well-versed in managing teams and programs in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
25
25
years of professional experience
Work History
Program Coordinator
Deaf Children Australia
Statewide
09.2016 - Current
- Day to day management of the Parent Mentor Program across QLD and Victoria.
- Plan, coordinate and deliver services statewide.
- Recruitment, selection and training of staff.
- Contribute to Strategic and Business objectives.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Report to regulatory and funding bodies as required.
- Maintain a staff culture of accountability, productivity, performance, and continuous improvement
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Leadership skills including supervision, performance monitoring, mentoring and communication of operational objectives.
- Plan, coordinate and deliver family camps across three states.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Volunteer Manager
Prince Charles Hospital Foundation Chermside Brisbane
04.2015 - 09.2016
- Program evaluation and continuous improvement of service delivery ensuring all legislation and standards are met.
- Managed a team of volunteers, ensuring efficient scheduling and effective communication throughout the organization. This included recruiting training and support of 2400 volunteers throughout EKKA.
- Evaluated program effectiveness using regular feedback from volunteers, making necessary adjustments as needed.
- Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.
- Tracked volunteer applications and conducted background checks to facilitate participation in volunteering programs.
- Promoted organizational values among volunteers by providing resources on mission-driven activities and integrating them into daily tasks within their roles.
- Assisted in creating a positive work environment by resolving conflicts between volunteers when necessary while encouraging open communication channels among all parties involved.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Developed volunteer policies and procedures, handbooks and guidelines for volunteers.
- Delivered community presentations to educate about programs and services offered by organization and inform general public on how to volunteer.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
- Streamlined volunteer recruitment process for improved efficiency and increased retention rates.
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
- Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
Senior Program Officer
QLD Government
01.2007 - 01.2008
- Design and implementation of a state-wide quality assurance framework for Youth Justice/Youth Justice Conferencing
- Comprehensive service standards designed, approved and implemented for Youth Justice and Youth Justice Conferencing
- Designed and facilitated state-wide information sessions throughout QLD on the QA process and framework
- Audited all youth Justice and Youth Justice Conferencing services throughout QLD
- Worked in partnership with various departments, Office for Youth, Internal Audit and internal agencies.
Youth Justice Team Leader
Warwickshire Youth Offending Team
United Kingdom
01.1999 - 01.2006
- Recruitment and training of paid staff and volunteers
- Operational planning of Restorative Justice Modules
- Work with victims of crime preparing Victim impact statements
- Reporting at various levels
- Evaluation of services
- Appropriate adult at point of arrest and interviewing of young people
- Court duty including writing pre sentence reports recommending sentencing options
- Responsibility for implementation of new initiatives in line with new criminal justice legislation
- Meeting targets as set by the Youth Justice Board
- Supervision of young offenders whilst on court orders
- Working with young offenders in prisons.
- Built strong relationships with .. through positive attitude and attentive response.
Education
Chartered Institute
01.2005
Skills
- Excellent Communication skills
- Successful networking and relationship building skills developed over a number of years
- Empathetic
- Good judge of people - assessing where people are in their individual journey
- Demonstrated ability to write reports
- High level of integrity and professionalism
- Strong time management and organisational skills
- Highly developed negotiation, mediation and conflict resolution skills
Desired Position
Management Role
Timeline
Program Coordinator
Deaf Children Australia
09.2016 - Current
Volunteer Manager
Prince Charles Hospital Foundation Chermside Brisbane
04.2015 - 09.2016
Senior Program Officer
QLD Government
01.2007 - 01.2008
Youth Justice Team Leader
Warwickshire Youth Offending Team
01.1999 - 01.2006
Chartered Institute