Rosy Gittoes
Tamborine Mountain
Summary
Dedicated and driven professional with a strong work ethic and a proven ability to excel in collaborative environments. Committed to delivering high-quality results, excelling in accuracy and efficiency. Skilled in effective written and verbal communication, adept at conveying information clearly to foster productive relationships. Demonstrates calmness under pressure and consistently meets deadlines with high accuracy. Known for reliability and exceptional customer service skills, consistently striving to exceed expectations and provide an outstanding experience for clients.
Overview
19
19
years of professional experience
Work History
Retail Assistant
Tree of Life
07.2021 - Current
- Processed transactions using cash register and handled cash and card payments.
- Stocked shelves with merchandise and ensured items were properly labeled.
- Resolved customer complaints in a friendly and professional manner.
- Monitored inventory levels and reported low stock to management.
- Provided excellent customer service by greeting and helping shoppers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Kitchen Hand
QCCC Tamborine Mountain
03.2019 - 10.2019
- Cleaning kitchen
- Prepare buffet for guests
- Pack up and pack down for kitchen service
- Refill of stock
- Running of onsite coffee shop
- Customer service
- Making coffee
- Working in a team
Administrator
Gold Coast City Council
12.2015 - 07.2016
- Company Overview: Waste Management
- Data entry
- Filing
- Reporting
- Document uploads to system for bin promotions
- System reporting for SMS notification for customers
- Emailing promotional information to residents
- Assisting team members
- Waste Management
Retail Assistant
Tree of Life
10.2015 - 02.2016
- Customer Service
- Restocking
- Rotating stock
- Working within a team environment
- Sales targets
Picker/Packer
Billabong Warehouse
11.2015 - 12.2015
- Working within a team
- Working under pressure
- Working autonomously
- Repetitive work
- Long hours standing
- Picking multiple stock for delivery to stores
- Working in a warehouse
- Packing and unpacking boxes
- No errors when picking items for delivery
- Restocking boxes for the next day’s pick
- Attention to detail
Waitress/Administrator
Mason Wines Eden Restaurant
10.2014 - 08.2015
- Meet and greet guests
- Learn new menu items each season
- Table service
- Conduct Wine tours to large groups
- Restaurant set up
- Open and close alone
- Cash up
- Bookings/reservations
- Wedding/ function set up
- Liaising with suppliers
- Stock take
- Wages
- Reporting
- Clearing tables
- Making coffee
- Cleaning - sweep/mop/reset tables/windows
- Deliver food and drinks in a timely manner
- Liaising with head chef for pre order meals
- Mail chimp newsletters
- Working closely with Restaurant Manager
- Unpacking wine shipments
- InDesign – new menus/ wine lists
Client Services Coordinator
Bluestone Recruitment
03.2014 - 08.2014
- Tender and Proposal Support
- Research and market intelligence sourcing
- Liaison with key stakeholders
- Maintenance and updating of tender catalogue with new/revised content
- Intranet maintenance
- Assist with project managing Tender/Proposal timelines
- Marketing support
- Obtain quotes/manage delivery for promotional items
- Arrange the purchase, printing and delivery of approved marketing materials
- Coordinate payment for materials
- Arrange weekly meetings
- Ordering of client gifts and hampers
- Updating social media pages
- Uploading and removing information to the intranet
- Monthly National account reporting
- Assist with fortnightly newsletter
- Maintain knowledge of relevant occupational policies and procedures
- Ensuring compliance with all occupational health and safety and injury management
NSW Coordinator
Bluestone Recruitment
01.2013 - 02.2014
- Minute taking
- Working closely with the General Manager
- Compliance
- Reporting
- Government contract reporting
- Assisting with budget forecasts
- Diary management
- Liaising with Branch Managers
- Activity reporting
- Timekeeper coordinator
- Organizing corporate functions
- Payroll
- Stationery orders
- Booking Corporate Travel
- Assisting branch consultants
Office Administrator
Bluestone Recruitment
05.2012 - 12.2012
- Company Overview: Bluestone is a wholly owned subsidiary of Bluestone Global Limited, an international recruitment, professional placement and labour hire specialist offering Australian businesses a unique solution to the sourcing and placement of skilled labour
- We share a common goal of building relationships based on trust and this shared goal helps us to deliver our belief that great people make great companies
- Reception duties
- Data entry
- Financial reporting
- Compliance
- Reference checks
- Client visits
- Government Reporting
- Building strong internal and external Relationships
- Assisting Consultants
- Organizing Board meetings
- Filing
- Stationery orders
- Petty cash
- Liaising with building Manager
- Bluestone is a wholly owned subsidiary of Bluestone Global Limited, an international recruitment, professional placement and labour hire specialist offering Australian businesses a unique solution to the sourcing and placement of skilled labour
- We share a common goal of building relationships based on trust and this shared goal helps us to deliver our belief that great people make great companies
Contact Centre Office Administrator
Hays Recruitment Services
08.2011 - 04.2012
- Company Overview: Hays are Australia’s largest specialist recruitment consultancy
- They operate in 222 branches at 45 locations throughout the world, employ over 10,000 temporary workers every week, find permanent jobs for over 20,000 people Each year and have an annual turnover of over $1bn
- Producing of reports for compliance, fee’s and activity
- Responsible for all of the daily administrative tasks that are associated with recruiting candidates within Contact Centre’s
- Screening resume’s, phone screening of candidates, booking in interviews and reference checking
- Following up of weekly timesheets to ensure payment
- Scanning and data processing of files for compliance purposes
- Writing advertisements and building strong internal and external relationships
- Reception relief within a busy corporate environment
- On the spot couriers
- Mail sorting
- Hays are Australia’s largest specialist recruitment consultancy
- They operate in 222 branches at 45 locations throughout the world, employ over 10,000 temporary workers every week, find permanent jobs for over 20,000 people Each year and have an annual turnover of over $1bn
Purchase and Expense Management Assistant
UGL Limited
01.2010 - 06.2011
- Company Overview: UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live
- UGL is a leading provider of end-to-end outsourced engineering, asset management and maintenance services with a diversified end-market exposure across core sectors of rail, transport & technology systems, power, resources, water and defense
- Answer /direct telephone calls
- Daily Mail
- Maintain filing system for Expense Reports
- Uploading daily files from AMEX/ANZ
- Distribute and respond to inside office enquires
- Application processing for company Credit Cards
- Daily telephone communication with AMEX/ANZ
- Providing training over the phone and face to face with the Purchase and Expense Management System
- Stationery Orders for the office
- Importing new users into PEMS
- Working in a team
- Picking up emergency Corporate Cards from AMEX/ANZ
- Archiving Expense Reports
- Updating Manager Relationships within PEMS
- Chasing outstanding expenses that need to be coded in PEMS
- UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live
- UGL is a leading provider of end-to-end outsourced engineering, asset management and maintenance services with a diversified end-market exposure across core sectors of rail, transport & technology systems, power, resources, water and defense
Receptionist & Office/Accounts Administrator
Rosemarie King and Associates Chartered Accountants
10.2008 - 12.2009
- Reception/Administration Duties:
- Front office reception
- Meet and greet clients
- Answer/direct telephone calls
- Daily Mail
- Maintain filing system
- Photocopying
- System backup
- Manage office inbox
- Distribute and respond to email queries
- Stationery orders
- Scheduling appointments
- Liaise with clients for outstanding documentation
- Assist in conference preparations and planning
- Liaise with ATO on behalf of clients
- Type correspondence to clients
- Organize marketing mailers
- Accounts Administrator Duties:
- Customer account reconciliations
- Raise invoices
- Debtors: Call clients weekly for outstanding debts (approx
- 40 customers per week)
- Assist with preparation of tax returns
- Collate financial reports for clients
- Weekly banking
- Monthly bank reconciliation
- Account settlements
Sales Assistant
Video Ezy
07.2007 - 10.2007
- Answering telephone in professional manner
- Helping customers with general enquiries
- Working in a fast paced environment
- Working as part of a team
- Returning DVDs back to the appropriate shelves
Sales Assistant
Baskin & Robbins
05.2006 - 04.2007
- Worked unsupervised
- Customer service
- Handling customer enquiries and complaints
- Office duties including photocopying, faxing and computer work
- Serving ice-cream
- Working in a team
Education
Year 10 Certificate -
Campbelltown Performing Arts High School
Campbelltown01.2006
Skills
- Microsoft Office
- Handisoft (handitax, handiledger)
- Outlook
- Purchase and Expense Management System
- One Touch System
- Axiom
- InDesign
Timeline
Retail Assistant
Tree of Life
07.2021 - Current
Kitchen Hand
QCCC Tamborine Mountain
03.2019 - 10.2019
Administrator
Gold Coast City Council
12.2015 - 07.2016
Picker/Packer
Billabong Warehouse
11.2015 - 12.2015
Retail Assistant
Tree of Life
10.2015 - 02.2016
Waitress/Administrator
Mason Wines Eden Restaurant
10.2014 - 08.2015
Client Services Coordinator
Bluestone Recruitment
03.2014 - 08.2014
NSW Coordinator
Bluestone Recruitment
01.2013 - 02.2014
Office Administrator
Bluestone Recruitment
05.2012 - 12.2012
Contact Centre Office Administrator
Hays Recruitment Services
08.2011 - 04.2012
Purchase and Expense Management Assistant
UGL Limited
01.2010 - 06.2011
Receptionist & Office/Accounts Administrator
Rosemarie King and Associates Chartered Accountants
10.2008 - 12.2009
Sales Assistant
Video Ezy
07.2007 - 10.2007
Sales Assistant
Baskin & Robbins
05.2006 - 04.2007
Year 10 Certificate -
Campbelltown Performing Arts High School
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