ROSY KUNWAR
Sydney/ Parramatta ,NSW
Summary
Results-oriented manager with a proven track record in customer service, team leadership, and workflow improvements. Experience in training staff and enforcing safety regulations while optimizing operations to enhance service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
Sydney, NSW
03.2023 - Current
- Oversaw daily operations to ensure high-quality service and product consistency.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented workflow improvements to enhance efficiency and reduce wait times for customers.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Developed staff schedules to optimize labor costs while maintaining service quality during peak hours.
- Enforced health and safety regulations, ensuring compliance across all operational areas.
- Conducted regular performance evaluations to identify areas for employee development and training.
Food Packer
WooliesX - Woolworths Group
Sydney, NSW
11.2024 - 02.2025
- Operated packing machinery to ensure efficient packaging of products for distribution.
- Maintained quality control by inspecting packed products for defects and adherence to standards.
- Collaborated with team members to optimize workflow and reduce processing time.
- Trained new employees on packing procedures and safety protocols, enhancing team efficiency.
Cleaner
Housekeeping
Sydney, NSW
06.2024 - 02.2025
- Supervised daily cleaning operations, ensuring adherence to safety and hygiene standards.
- Trained new staff on effective cleaning techniques and equipment usage.
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections of facilities to maintain cleanliness and orderliness.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Education
BBA - Accounting
Australian School of Accounting
Sydney, NSW01-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Complex Problem-solving
Accomplishments
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- know how to use ziro and miro
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
- Certified III in Aged cared and disability
Languages
Hindi
Limited Working
English
Full Professional
Nepali
Native or Bilingual
Timeline
Food Packer
WooliesX - Woolworths Group
11.2024 - 02.2025
Cleaner
Housekeeping
06.2024 - 02.2025
Manager
McDonald's
03.2023 - Current
BBA - Accounting
Australian School of Accounting