Rosy Maharaj
Kellyville
Overview
22
22
years of professional experience
Work History
Senior Beauty Therapist
Ella Bache
04.2023 - Current
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Senior Beauty Therapist
Endota Spa
03.2022 - 04.2023
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risks in a shared environment.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Met monthly incentives (KPI)
- Recorded notes for future reference about customer preferences and services delivered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Senior Beauty Therapist
Inner Beauty Australia
06.2019 - 03.2023
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Senior Beauty Therapist
Ella Bache
02.2008 - 04.2019
- High attention to detail with ensuring our customers experience impeccable service the first time.
- Highly success rate in attracting and booking repeat and acquisition customers.
- Constantly hitting targets in promoting sales of merchandise and beauty products.
- Ensuring all customer feedback received (questionnaires, emails, verbal comments, etc) is used to inform changes in practice and take corrective actions where necessary to ensure high standards are constantly maintained.
- Maintain professional and technical knowledge.
- Ella Beche skincare knowledge.
Beauty Therapist
Inner Beauty
01.2003 - 02.2006
- Performing Payot Facial.
- Performing Pevonia Facial.
- Performing all Waxing Treatments.
- Tinting.
- Body treatment.
Education
Diploma of Beauty Therapy
Natural Health & Beauty Colleges
Parramtta07.2005
Skills
- Certificate in Medilux LED LIGHTS
- PAYOT skin knowledge
- Pavonia skincare knowledge
- Providing all beauty treatments waxing, facials, massages, microdermabrasion
- Maintain clean and hygiene standards for the entire salon
- Beauty Treatment Recommendation
- Problem Anticipation and Resolution
- Excellent customer service and reception skills
Timeline
Senior Beauty Therapist
Ella Bache
04.2023 - Current
Senior Beauty Therapist
Endota Spa
03.2022 - 04.2023
Senior Beauty Therapist
Inner Beauty Australia
06.2019 - 03.2023
Senior Beauty Therapist
Ella Bache
02.2008 - 04.2019
Beauty Therapist
Inner Beauty
01.2003 - 02.2006
Diploma of Beauty Therapy
Natural Health & Beauty Colleges
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