ROSY MITCHELL
VARSITY LAKES,QUEENSLAND
Summary
Accomplished administration and customer service professional with over 10 years of experience. Successful at managing multiple priorities with a positive attitude. Excellent organisational, time management, and communication skills. Currently seeking a full time position.
Overview
15
15
years of professional experience
Work History
Enrolments Coordinator
The Institute of Medical Education
08.2022 - Current
- Liaise with international doctors, medical practices and government bodies regarding enrolling into courses, programs/ medical interviews/outcomes - via phone, email or zoom
- Answering general inquiries around courses and with medical board
- Technical issues with student online portal
- Review and approve international doctors interview applications
- Zoom creation, allocation
- Fulfill purchases, enrol into courses
- Create and send tax invoices/course completion certificates, interview offers
- Recording interview information in excel
- Manage and assign international VA (virtual assistant) tasks/workload/appraisals
- Softwares - Hubspot, Canvas, Excel, Zoom, Shopify, Canva
- Assist with online Observership program
Customer Service and Escalations Advisor
Fitness First
11.2017 - 07.2022
- Provide all tier-one service staff (both club and central) with an escalation point for complex complaints and disputes and to resolve these within agreed service times and in alignment with executive/discretion guidelines
- Delivering excellent customer service whilst maintaining the balance between a positive member experience and the needs of the business
- Liaise with club & state management and other departments such as Marketing, Legal, OHS, Fitness, BMC's & Operations to resolve cases when necessary
- Adopt a personalised and confident approach in communicating with members to make them feel comfortable that their request will be completed accurately and efficiently
- Complete all administration and follow-up in an appropriate time frame to ensure members do not chase resolution or confirmation
- Respond to / manage complaints raised via social media
- Product Knowledge - database, terms & policies, packages, and rates
Administration Co-ordinator
Open & Shut Garage Doors
07.2017 - 11.2017
- Manage companies financial system of Invoice2go
- In charge of payment records/installation paperwork
- Liaise with strata managers and real estate agents regarding bookings, invoices and garage door queries
- Inbound/Outbound calls, in person- booking jobs, general queries
- Liaising with accredited dealerships for orders
- Liaising with business technicians on the field
- Manage post/stock, assisting deliveries
- Opening and closing of office, alarms etc
Medical Receptionist
Primary Health, Darlinghurst Medical Centre
09.2016 - 10.2017
- Coordinated patient and specialist scheduling, check-in and check-out, payments for billing
- Training as second in command
- Invoicing & banking
- Worker's compensation claims & medical reports
- Assisting doctors with recalls, faxing, scanning, meetings, batching
- Inbound/outbound calls to doctors, other practices and patients
- Open/ close centre, alarms, administration preparation, monitoring security cameras
- Adhered to strict guidelines to protect patient privacy
- Supported office staff and operational requirements with administrative tasks
Reception/ Events Delegator
HIA / Connect Events / TTP
01.2014 - 08.2016
- Short-term roles between travelling
- HIA - Reception/ Switchboard
- Connect Events - Delegates Coordinator
- Traffic Control - Events / Construction
- 4D Health and Performance - Receptionist
Duty Manager, Lifeguard
Nuffield Health
12.2010 - 10.2013
- Management of employees on shift as second duty manager, opening/closing club
- Overseeing OH&S in club, dealing with issues and complaints
- Primary contact for First Aid, should there be are any accidents or incidents that occur within club
- Reconcile takings/cash tills
- Sales and marketing involvement
- Amending memberships and balance admin issues
- Class bookings/changes & specific appointments i.e PT and health check appointments
- Monitor reception, Inbound/Outbound calls
Customer Service Associate
The Royal Bank of Scotland
01.2009 - 01.2010
- Advising and assisting customers with their banking requirements
- Online technical support
- Worked towards weekly KPI's
- Administration of clients customer records, adhering to banks confidentiality clause
Education
BA Hons Degree: English Literature with Journalism -
Huddersfield University
United Kingdom01.2006
Diploma of Business -
WIT
Sydney, NSW01.2016
BTEC Diploma: Art and Design -
Bradford College
United Kingdom01.2005
Certificate lll in Fitness completed: Fitness -
Australian Institute of Massage And Fitness
Sydney, NSW01.2015
Skills
- Management
- Administration
- Client Service
- Collaboration
- Conflict resolution
- Communication
- Multitasking
- Self-Motivated
- Flexible and Adaptable
Timeline
Enrolments Coordinator
The Institute of Medical Education
08.2022 - Current
Customer Service and Escalations Advisor
Fitness First
11.2017 - 07.2022
Administration Co-ordinator
Open & Shut Garage Doors
07.2017 - 11.2017
Medical Receptionist
Primary Health, Darlinghurst Medical Centre
09.2016 - 10.2017
Reception/ Events Delegator
HIA / Connect Events / TTP
01.2014 - 08.2016
Duty Manager, Lifeguard
Nuffield Health
12.2010 - 10.2013
Customer Service Associate
The Royal Bank of Scotland
01.2009 - 01.2010
BA Hons Degree: English Literature with Journalism -
Huddersfield University
Diploma of Business -
WIT
BTEC Diploma: Art and Design -
Bradford College
Certificate lll in Fitness completed: Fitness -
Australian Institute of Massage And Fitness
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