Rouba Ayoubi
Pascoe Vale,VIC
Summary
I’m an enthusiastic female who would love to be a part of your team/organization. I am a person who will strive for success and would love to be given the opportunity to make use of my skills and grow as a person. I am a fast learner and can adapt to different situations and interact with people who possess different characters. I am also able to work unsupervised or in a team. I believe my positive attitude and willingness to learn, will allow me to have an easy transition into your team/organization and I do strongly believe I have the potential to be a valuable asset.
Overview
11
11
years of professional experience
Work History
DISABILITY SUPPORT WORKER
Gentle Care Support Services
ALTONA
01.2020 - Current
- Providing direct care assistance to each client in accordance with their service plan
- Meeting with clients and working independently towards client satisfaction
- Working independently with clients to perform vital daily activities
- Building and maintaining positive relationships with clients and their families
- Supporting necessary household duties such as cooking, cleaning, laundry activities etc
- Undertaking tasks outside home such as shopping
- Liaise with other staff extensively to ensure overall smooth/consistent running of service
- Supporting health and wellbeing of client such as administering medications and/or attending medical appointments
- Monitoring overall wellbeing of customers and reporting on their progress.
EMPLOYMENT CONSULTANT
JOBFIND
COBURG - FITZROY
08.2021 - 02.2023
- Supporting clients in finding employment
- Hitting KPI targets and achieving results
- Actioning invoices
- Ensuring employment is sustainable and suitable for clients
- Providing support pre – and post-employment to ensure the client maintains employment
- Working towards KPI’S
- Providing one on one support and case management for all clients
- Identifying additional support requirements, they may need
- Develop and building relationships with potential employers
- Providing motivation, encouraging, and supporting our clients through their journey of accepting a job.
ADMINISTRATIVE ASSISTANT
RACV
Essendon Fields
01.2016 - 01.2021
- Assisting clientele via phone calls, emails, or face-to-face interactions
- Maintaining a high level of customer service
- Data entry, control, and management
- Client and supplier liaison
- Assisting operations with accurate install activity
- Maintaining job management database
- Coordinating site equipment
- Replenishment and order of stock
- Assisting with after care support.
SERVICE SUPERVISOR
BIG W
BROADMEADOWS
01.2014 - 01.2020
- Completing store operational requirements by scheduling and assigning employees to tasks; following up on work results
- Meet the stores KPI’S and handle budgets
- Maintaining staff by recruiting, selecting, orienting, and training employees
- Deal with any enquiries and complaints and monitor customer service
- Maintaining Loss prevention within the store and reporting back to the regional manager
- General maintenance and cleanliness of the store
- Visual Merchandising of the store every fortnight
- Processing refunds and exchanges
- Signing customers up to Loyalty Program and explaining the benefits and perks and interacting with customers to provide the best service
- Refilling all stock on the floor including best sellers
- Help customers by providing information, answering questions, obtaining merchandise as requested, completing payment transactions, and preparing merchandise for delivery
- Performing store Stock takes and delivering results
- Maintain transferring of stock to many other different stores including head office
- Managing and motivating a team to make sales and perform to the best that they can be
- Organizing special promotion and displays within the store.
Skills
- Optimistic
- Goal-orientated individual
- Highly motivated, enthusiastic and a capable person with a great eye for detail
- Excellent time management, analytical and organization skills
- Extremely hard worker and committed to any task that I may be set upon to do
- Excellent writing and verbal skills
- Skilled in Microsoft office suite
- Great customer service skills
- Fluent in the English and Arabic language
Educationandlicenses
- Pascoe Vale Girls College, Completed year 11, 2016-01-01
- First Aid + CPR, 2028, 01-01
- Working with children’s check, 2025-01-01
- NDIS Screening Check
References
- Big W Broadmeadows (Store Manager), 0452 267 992
- Big W Broadmeadows (2IC manager), 0434 110 035
- Jobfind Fitzroy (Business manager), 0422 306 006
- Jobfind Coburg (2IC manager), 0431 093 240
Timeline
EMPLOYMENT CONSULTANT
JOBFIND
08.2021 - 02.2023
DISABILITY SUPPORT WORKER
Gentle Care Support Services
01.2020 - Current
ADMINISTRATIVE ASSISTANT
RACV
01.2016 - 01.2021
SERVICE SUPERVISOR
BIG W
01.2014 - 01.2020