Rouis Kofan
Morley,WA
Summary
Driven and dedicated professional with extensive experience in retail and fast food sectors, notably at Chemist Warehouse. Excelled in customer engagement and stock replenishment, enhancing shopping environments and operational efficiency. Demonstrated exceptional teamwork and customer service skills, contributing to significant improvements in customer satisfaction and store performance.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate Worker
Red Dot Stores
09.2023 - 10.2023
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
Retail Worker
IGA Supermarket
08.2023 - 09.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Worker
Chemist Warehouse
06.2023 - 07.2023
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
- Maintained cleanliness and safety standards throughout the store, ensuring aisles remained free from obstructions during restocking activities.
- Improved store efficiency by swiftly restocking shelves and displays with accuracy.
- Maintained neat, orderly and safe work space.
- Optimized shelf space utilization by rearranging displays for better visibility and accessibility of products.
Fast Food Worker
McDonald's
03.2021 - 03.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
Hampton Senior High School
Morley, WA09.2024
Skills
- Customer Engagement
- Stock replenishment
- Store maintenance
- Merchandise Display
- Time Management
- Customer Service
- Teamwork
- Cash handling proficiency
- Goal-oriented mindset
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Engaging personality
- Money Handling
- Patience and Empathy
- Reliability and punctuality
- Display Maintenance
- Reliable and punctual
- Organized multi-tasker
- Attention to Detail Focus
Timeline
Retail Sales Associate Worker
Red Dot Stores
09.2023 - 10.2023
Retail Worker
IGA Supermarket
08.2023 - 09.2023
Retail Worker
Chemist Warehouse
06.2023 - 07.2023
Fast Food Worker
McDonald's
03.2021 - 03.2023
Hampton Senior High School