Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Roujia Song

BRUCE,ACT

Summary

Dynamic barista with a Level 4 Certificate, excelling in beverage preparation and customer service. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in espresso machine operations and fluent in Mandarin and English, consistently delivering high-quality service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Certificate of Vocational Skills for Barista (Level 4)

Hai an coffee
Beijing, Beijing
06.2024 - 06.2024
  • Prepared beverages efficiently using coffee machines, grinders, and milk frothers to enhance customer satisfaction.
  • Processed orders accurately, ensuring fast, reliable service for guests.
  • Delivered dishes promptly, facilitating smooth dining operations.

All rounder

Lagom
Gungahlin, ACT
10.2024 - 02.2025
  • Identified customer needs to enhance satisfaction and service delivery.
  • Handled phone calls to address customer inquiries and process orders.
  • Prioritized and organized tasks to meet service goals effectively.

Restaurant Waitress

Hand in hand dumpling
Belconnon, ACT
11.2024 - 01.2025
  • Recommended menu items based on customer preferences.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Maintained cleanliness and organization of dining area and tables.

Retail Cashier

UC supermarket
Bruce, ACT
11.2024 - Current
  • Handled cash, credit, and electronic payments securely and responsibly.
  • Assisted customers with product inquiries and store navigation.
  • Resolved customer complaints professionally and courteously.

Kitchen Hand

Koku Super Kare
Belconnen, ACT
02.2026 - Current
  • Prepared ingredients for meal service to ensure compliance with safety and hygiene standards.
  • Resolved customer issues with knowledgeable and friendly service to enhance customer satisfaction.
  • Addressed customer requests and answered questions to support a positive dining experience.

Education

Bachelor of Design - Visual Communication Design

UNIVERSITY OF CANBERRA
AUSTRALIA
07-2027

Skills

  • Espresso machine operations
  • Beverage preparation
  • Hygiene standards
  • Beverage presentation
  • Customer service
  • Problem-solving ability
  • Teamwork
  • Communication skills
  • Conversant in Mandarin and English

Personal Information

  • Date of Birth: 2005-01-23
  • Gender: female
  • Availability: Available full time
  • Visa Status: Student Visa 500
  • ID Type: TFN

Timeline

Kitchen Hand

Koku Super Kare
02.2026 - Current

Restaurant Waitress

Hand in hand dumpling
11.2024 - 01.2025

Retail Cashier

UC supermarket
11.2024 - Current

All rounder

Lagom
10.2024 - 02.2025

Certificate of Vocational Skills for Barista (Level 4)

Hai an coffee
06.2024 - 06.2024

Bachelor of Design - Visual Communication Design

UNIVERSITY OF CANBERRA
Roujia Song