Roukaya Feneiche
Glenroy
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in database management, cashflow, customer service and ability to manage multiple tasks.
Overview
6
6
years of professional experience
Work History
General Receptionist /Accounting Bookkeeper
Split System Installer
01.2023 - 01.2025
- Improved office efficiency by accurately maintaining records, scheduling appointments, and organizing meetings.
- Promoted a positive company image through professional phone etiquette and exceptional interpersonal skills with clients or guests.
- Ensured smooth office operations by overseeing inventory management and ordering supplies when necessary.
- Boosted client relations through attentive listening, clear communication, and timely resolution of concerns or issues.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing inquiries.
- Upheld confidentiality practices by securely handling sensitive information according to company policies and procedures.
- Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
- Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
- Reviewed and processed client electronic payments and check deposits.
- Maintained and processed invoices, deposits, and money logs.
Kitchen Hand /Senior Customer Service Assistant
Super Chicken & Seafood
04.2021 - 01.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Operated deep fryers safely while cooking food items as per customer requests.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered incoming phone calls from customers regarding orders, questions & complaints.
Kitchen Hand/Customer Service Representative
Hot Spot Chicken
01.2021 - 04.2021
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Followed all health code guidelines when handling food items. Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Performed daily maintenance checks on fryers including oil level monitoring.
- Operated deep fryers safely while cooking food items as per customer requests.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits
Customer Service Representative
Scene to Believe Santa Photography
09.2018 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Handled inventory management duties such as stocking shelves, setting up displays and conducting regular inventories.
- Processed payments via cash, check or credit card.
- Verified that all point of sale equipment was properly functioning before the start of each shift.
- Performed opening and closing procedures according to company protocol.
- Bagged or packaged purchases and wrapped gifts.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Train assistants on proper use of photography equipment and techniques used in the industry
- Develop film, print photos, and make digital copies of existing photos. Organize and store digital photographs, negatives, and prints in an orderly fashion
Early Childhood Educator
Vicseg New Futures
02.2019 - 12.2019
- Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Provided guidance on personal hygiene habits such as hand washing and teeth brushing.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behaviour.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Implemented appropriate strategies to manage challenging behaviors.
- Provided a safe and stimulating learning environment for young children.
- Ensured compliance with relevant regulations such as health and safety standards. Assisted with planning, preparing and serving meals according to dietary requirements.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Education
Bachelor of Health Science - Psychology/ Nueroscience
La Trobe University
Melbourne, VIC12-2025
Tertiary Preparation Program -
La Trobe University
Melbourne, VIC12-2022
VCAL Foundation, Intermediate, Senior -
The Pavilion School
Melbourne, VIC12-2020
Certificate III - Early Childhood Education And Care (CHC30113)
Vicseg New Futures Training
Melbourne, VIC12-2019
Provide An Emergency First Aid Response - in An Education And Care Setting (HLTDAID004)
Vicseg New Futures Training
Melbourne, VIC11-2019
Basic Food Safety Practices (HLTFSE001) -
Vicseg New Futures Training
Melbourne, VIC10-2019
Responsible Service of Alcohol -
The Pavilion School
Melbourne, VIC10-2019
Skills
- Front desk operations
- Customer/Client relations
- Phone etiquette
- Computer proficiency
- Service-oriented mindset
- General ledger management
- Cash flow management
- Payment processing
- Complaint handling
- Conflict resolution
Languages
Arabic
Native or Bilingual
Timeline
General Receptionist /Accounting Bookkeeper
Split System Installer
01.2023 - 01.2025
Kitchen Hand /Senior Customer Service Assistant
Super Chicken & Seafood
04.2021 - 01.2023
Kitchen Hand/Customer Service Representative
Hot Spot Chicken
01.2021 - 04.2021
Early Childhood Educator
Vicseg New Futures
02.2019 - 12.2019
Customer Service Representative
Scene to Believe Santa Photography
09.2018 - 12.2020
Bachelor of Health Science - Psychology/ Nueroscience
La Trobe University
Tertiary Preparation Program -
La Trobe University
VCAL Foundation, Intermediate, Senior -
The Pavilion School
Certificate III - Early Childhood Education And Care (CHC30113)
Vicseg New Futures Training
Provide An Emergency First Aid Response - in An Education And Care Setting (HLTDAID004)
Vicseg New Futures Training
Basic Food Safety Practices (HLTFSE001) -
Vicseg New Futures Training
Responsible Service of Alcohol -
The Pavilion School
Similar Profiles
Linkin WaakaLinkin Waaka
Production Operator at Split Set Mining SystemsProduction Operator at Split Set Mining Systems
Stone SheppardStone Sheppard
HVAC Sales/Tech at Lickety Split A/C Plumbing & ElectricHVAC Sales/Tech at Lickety Split A/C Plumbing & Electric
Chloe GroatChloe Groat
Casual Hairdressing Apprentice at Split ends hair therapyCasual Hairdressing Apprentice at Split ends hair therapy