Roula Jennings
Old Beach,TAS
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Receptionist
My Foot Dr
Hobart, TAS
06.2023 - Current
- Greeted visitors and provided them with assistance.
- Processing banking reconciliations, invoicing, EFTPOS, credit card, and cash payments.
- Process government claims (DVA, HSP, Medicare).
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered and directed incoming calls using multi-line telephone system.
- Developed and maintained a filing system for essential documents, improving office organization.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Investigated and analyzed client complaints to identify and resolve issues.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Monitored office supplies inventory and placed orders when necessary.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Sterilizing of instrument
Receptionist
Eastern Audiology
09.2021 - 12.2022
- Processing banking reconciliations, invoicing, EFTPOS, credit card & cash payments
- Work to deadlines whilst independently coordinating the clinic
- Confidentially prepare & distribute legal documents
- Organise the clinic diary using various computer software's (TIMS, Fitting Wizard
- Collaboratively work with the audiologists and the administration team to reach the best outcome for the clinic and our clients (via phone, web conferences, email, and in person).
- Process government claims (DVA, HSP, Medicare)
- Build therapeutic rapport with a diverse range of clientele, from paediatric to geriatric.
- Hearing aid repairs and maintenance
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Monitored office supplies inventory and placed orders when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Coordinated pick-up and delivery of express mail services.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Team Leader
Salamanca Fresh
01.2019 - 01.2021
- Opening and closing of store (including set up & pack down)
- Filing of invoices on computer database
- Provided friendly, reliable and consistent customer service
- Food handling and preparation, demonstrating the ability to adhere to strict policy's
- Maintain an uphold appropriate food safety standards
- General cleaning, demonstrating my attention to detail and the ability to work
- Took pride in upholding a high quality of customer care and a strong work ethic
- Banking: Cash drawer maintenance, balancing of multiple registers, safe count/balancing & depositing
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Managed conflict resolution within the team to maintain a positive work environment.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Receptionist
DM Jennings & Sons (Strawberries)
01.2005 - 01.2019
- Clerical Duties
- Responding to emails for weekly orders (Woolworths and Coles)
- Work with multiple employees in a fast-paced environment to distribute the product to client satisfaction
- In charge of quality control of the fresh produce
- Ensuring employees had the appropriate up-to-date documentation to maintain their working visa
Education
Secondary School - Year 7 - Year 10
Taroona High School
College - Year 11 - Year 12
St Mary's College
HobartSkills
- Database administration
- Telephone skills
- Clerical support
- Multi-line telephone operation
- Time management
- Appointment scheduling
- Customer and client relations
- Multi-line telephone skills
- Greeting and seating clients
- Front desk operations
- Spreadsheet tracking
- Positive and professional
- Office equipment operations
- Scheduling appointments
- Phone etiquette
References
- Libby Cleaves, Office Manger (previous) My Foor Dr 0404 025 731
- Graham O'Meagher, Senior Audiologist, Eastern Audiologist, 0498 167 031
- Tanya Wright, Store Manager (previous), Salamanca Fresh, 0448 447 535
- Soula Behrakis, Retail Operations Manager, Salamanca Fresh, 0419 384 425
Community Service
- Volunteer in the school canteen, St James Catholic college, 2010 - 2021
- Minute taker and committee member of the Parents and Friend's association, St James Catholic college, 2010 - 2021
- Organise the Mother's and Father's Day stall, St James Catholic college, 2010 - 2021
- Committee member of the school fair, St James Catholic college, 2010 - 2021
- Planning of race events, Motocross Community, 2012 - 2022
- Volunteered in grant application process, Sea Dragons Soccer club, 2018 - 2021
- Volunteer as the ticket collector, KC Allstar Cheerleading, 2022
Timeline
Receptionist
My Foot Dr
06.2023 - Current
Receptionist
Eastern Audiology
09.2021 - 12.2022
Team Leader
Salamanca Fresh
01.2019 - 01.2021
Receptionist
DM Jennings & Sons (Strawberries)
01.2005 - 01.2019
Secondary School - Year 7 - Year 10
Taroona High School
College - Year 11 - Year 12
St Mary's College
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