Roumina Khov
Claremont Meadows,NSW
Summary
Dynamic and reliable Crew Member at Hungry Jack’s St Marys, recognized for exceptional customer service and effective teamwork. Demonstrated strong multitasking abilities while maintaining high food safety standards. Trained new staff, enhancing team efficiency and promoting a positive work environment. Committed to delivering quality experiences and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Hungry Jack’s St Marys
115 Mamre Road & Ainsbury Road
07.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
Education
Erskine Park High School
78-82 Swallow DriveSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cleaning
- Attention to detail
- Taking orders
- Cleaning and sanitizing
- Safe food handling
- Safety awareness
- Basic math
- Leadership qualities
- Food preparation
- Crew leadership
- Safety
Accomplishments
During my first year of working, I had been recognised with a best all-rounder award
Timeline
Crew Member
Hungry Jack’s St Marys
07.2023 - Current
Erskine Park High School