Rovinya Dissanayake
Lawson,ACT
Summary
Experienced in managing front desk activities and creating a welcoming atmosphere for clients. Strong focus on organizational skills and attention to detail resulting in streamlined office operations. Leveraging knowledge of effective communication techniques and customer service principles to consistently enhance visitor experiences. Background in various office settings as a friendly Receptionist well-versed in security, service, and clerical requirements. Excels at taking on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Customer Care Administrator
New Peradeniya Service Station
06.2021 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Founder
ROVI’S
04.2023 - Current
- Company Overview: Launched and developed ROVI'S, a unique jewellery-making brand known for handcrafted, original pieces
- Launched and developed ROVI'S, a unique jewellery-making brand known for handcrafted, original pieces
- Designed and marketed custom jewellery
- Launched and developed ROVI'S, a unique jewellery-making brand known for handcrafted, original pieces
Store Associate
TK MAXX
04.2024 - 05.2024
- Company Overview: A leading off-price retailer
- Provided customer service, processed transactions, and ensured store organization at a leading off-price retailer
- A leading off-price retailer
Casual Team Member
UCX
01.2025 - Current
- Support food service operations, ensuring quality and teamwork
Back of House Casual Supervisor
Betty’s Burgers
09.2024 - Current
- Led kitchen staff, optimized workflows, and managed inventory for efficient operations
- Promoted to supervisor, leading and training staff
- Recognized for strong leadership and team performance
Education
O’Levels -
Hillwood College Kandy
01.2022
International Foundation Studies -
University of Canberra
03.2025
Higher Diploma - Psychology
ICBT Kandy Campus
01.2024
Diploma - Psychology and Counselling
ICBT Kandy Campus
01.2023
Skills
- Leadership
- Time Management
- Customer Service
- Attention to detail
- Problem Solving
- Management Skills
- Creativity
- Marketing and sales
- Decision-making
- Active listening
- Hospitality and accommodation
- Adaptability and flexibility
Languages
Sinhalese
English
Certification
- RSA - Galaxy Training
Timeline
Casual Team Member
UCX
01.2025 - Current
Back of House Casual Supervisor
Betty’s Burgers
09.2024 - Current
Store Associate
TK MAXX
04.2024 - 05.2024
Founder
ROVI’S
04.2023 - Current
Receptionist/Customer Care Administrator
New Peradeniya Service Station
06.2021 - 03.2024
International Foundation Studies -
University of Canberra
Higher Diploma - Psychology
ICBT Kandy Campus
Diploma - Psychology and Counselling
ICBT Kandy Campus
O’Levels -
Hillwood College Kandy
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