Summary
Overview
Work History
Skills
Timeline
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Rowan Bongers

Noble Park,VIC

Summary

Dynamic retail leader at Kathmandu, excelling in customer service management and team leadership. Recognized for enhancing customer satisfaction and driving performance improvements across multiple stores. Skilled in data analytics and problem-solving, fostering a culture of continuous improvement and mentoring staff for success.

Overview

15
15
years of professional experience

Work History

Store Manager

Kathmandu
07.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager - Cluster Manager

Oakley
08.2015 - 06.2018
  • Monitored data analytics to identify trends, opportunities, and areas of improvement within my cluster of stores.
  • Prepared budgets for six stores within cluster.
  • Earned recognition for leadership excellence by consistently exceeding performance targets and promoting a culture of continuous improvement within the management team.
  • Recruited individuals to strengthen the existing team, ensuring relevant training and coaching were delivered daily.
  • Ran reporting for the entire retail group to ensure teams had up to date KPI data to show sales tracking

Sales Assistant - Store Manager

Surf Dive N Ski
07.2010 - 08.2015
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Skills

  • Customer service management
  • Problem-solving
  • Team leadership
  • Friendly and positive

Timeline

Store Manager

Kathmandu
07.2019 - Current

Store Manager - Cluster Manager

Oakley
08.2015 - 06.2018

Sales Assistant - Store Manager

Surf Dive N Ski
07.2010 - 08.2015

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Rowan Bongers