Rowan Kahanda
melton,VIC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
I truly believe that the energy you put into a customer will be the same energy you receive from a customer with great customer service.
Overview
2
2
years of professional experience
Work History
Salesperson
The Good Guys
11.2022 - Current
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Warehouse Chrismtas Casual
The Good Guys
11.2022 - 02.2023
- Maximized retail space utilization by creating visually appealing merchandise displays that showcased available products effectively.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
Bachelor of Communication Design - Graphic And Digital Design
RMIT University
Melbourne, VIC01-2026
Skills
- Cross-selling products and services
- Active listening
- Deal negotiation
- Customer care
- Complaint handling
- Competitive analysis
Affiliations
- Mleton Sri Lankan Council Committee Member
Languages
sinhala
Professional Working
Timeline
Salesperson
The Good Guys
11.2022 - Current
Warehouse Chrismtas Casual
The Good Guys
11.2022 - 02.2023
Bachelor of Communication Design - Graphic And Digital Design
RMIT University
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