Rowan Mascarenhas
Kalbarri
Summary
Dynamic Duty Manager with a proven track record at Finlay's Kalbarri, excelling in operational efficiency and customer service. Expert in training new employees and optimizing inventory management, resulting in reduced waste. Committed to enhancing team performance and guest satisfaction through effective work planning and organization.
Overview
3
3
years of professional experience
Work History
Duty Manager
Finlay's Kalbarri
04.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Completed end of night report and takings for monitoring SOP compliance and highlighting significant events.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
- Helped chefs create and cost food specials
Food and Beverage Supervisor
The Gerald Apartment Hotel
12.2022 - 03.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Created weekly cocktail specials to enhance guest experience and train staff on different techniques.
Food and Beverage Attendant
The Gerald Apartment Hotel
11.2022 - 12.2022
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Trained new staff members on company policies and procedures.
Waiter and Bartender
Sixes, Fitzrovia
02.2022 - 09.2022
Education
Bachelor of Science - Physics
University College London
London, UK07-2021
Skills
- Customer service focus
- Time management
- New employee training
- Work planning and organization
- Culture improvements
- Operational efficiency
Timeline
Duty Manager
Finlay's Kalbarri
04.2023 - Current
Food and Beverage Supervisor
The Gerald Apartment Hotel
12.2022 - 03.2023
Food and Beverage Attendant
The Gerald Apartment Hotel
11.2022 - 12.2022
Waiter and Bartender
Sixes, Fitzrovia
02.2022 - 09.2022
Bachelor of Science - Physics
University College London
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