Roweena Conlon
Jarrahdale,WA
Summary
At Nulsen Disability Services, I excelled as a Residential Services Manager, leveraging my strong problem-solving abilities and computer skills to enhance service delivery and resident wellbeing. I fostered a supportive community, significantly improved family engagement, and led team development, demonstrating exceptional leadership and relationship-building capabilities.
Overview
14
14
years of professional experience
Work History
Residential Services Manager
Nulsen Disability Services
Perth, WA
03.2011 - Current
- Conducted regular assessments of resident needs to inform service planning and delivery adjustments as needed.
- Established clear performance expectations and provided constructive feedback regularly, supporting professional growth for team members.
- Collaborated with interdisciplinary teams to provide comprehensive support for each resident''s wellbeing.
- Cultivated partnerships with local organizations to offer additional resources and opportunities for community involvement among residents.
- Promoted family engagement by organizing events, activities, or communication channels designed specifically for including relatives in their loved one''s residential experience.
- Developed strong relationships with residents and families, fostering a supportive community environment.
- Led team meetings that fostered open communication, problem-solving, and continuous improvement initiatives among staff members.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Education
Certificate IV - Disability Studies
Central Tafe
Mount Lawley06.2011
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Relationship building
- Disability awareness
- Documentation skills
- Documentation and reporting
- Incident reports
- Disability services
- Mobility support
- Computer skills
- Health and safety
- Individual support plans
- Family communication
- Emotional support
- Team leadership
Timeline
Residential Services Manager
Nulsen Disability Services
03.2011 - Current
Certificate IV - Disability Studies
Central Tafe