Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Rowen Govenden

Springfield

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

BCF
01.2024 - Current
  • Won Club Loyalty campaign
  • 1st in Australia for club loyalty program
  • Area manger relief work
  • Support person for the Brisbane west stores
  • Managing a large team 15 to 25
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Store Manager

BCF
06.2022 - 04.2024
  • Top 5 Manager
  • Top 10 Manager
  • Won Club campaign
  • First in Australia for club loyalty program 2 years in a row
  • Area manager relief work
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Manager

BCF
04.2021 - 05.2022
  • Managing store standards.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Assistant Manager

BCF
12.2020 - 04.2021
  • Rotated merchandise and displays to feature new products and promotions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Customer Service Manager

BCF Super Retail Group
11.2019 - 06.2020
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Boosted customer retention rates through personalized follow-up strategies.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Customer Care & Forecourt Manager and Health Safety Officer

Shell Service Station – Florida Road Motors
01.2010 - 01.2018
  • -Work instruction for Emergency Response
  • -All audit dealing with Health and Safety (Daily, Monthly & Quarterly)
  • -Staff Education with any new implementations dealing with Health & Safety
  • -Receiving of Bulk fuel deliveries
  • -Customer Care – dealing with any problems and enquiries from customers
  • -Staff rostering for Forecourt
  • -Managing the rotation of stock and stock levels

Education

National Senior Certificate -

01.2009

Skills

  • Problem-solving
  • Customer focused
  • Store operations
  • Shift scheduling
  • Recruitment and hiring
  • Customer service management
  • Team leadership and coaching

Certification

  • 2011 Quality Marshall – Foundation Phase Training
  • 2014 Junior Manager of Oil & Chemical Pollution Control, Implementing & Supervisor Development
  • Initiator & Disciplinary Procedures
  • Personal Assistant
  • Customer Service
  • Basic Fire Fighting
  • 2016 Oil & Chemical Pollution Control
  • How to Sell
  • 2020 Team Member of the month for Customer Centricity (March)
  • Completed Bronze Training
  • 2022 Team Member of the month for Customer Centricity (March)

Hobbies and Interests

-Competitive Angling, -Fresh water fishing, -Kayak fishing

Timeline

Store Manager

BCF
01.2024 - Current

Store Manager

BCF
06.2022 - 04.2024

Assistant Manager

BCF
04.2021 - 05.2022

Assistant Manager

BCF
12.2020 - 04.2021

Customer Service Manager

BCF Super Retail Group
11.2019 - 06.2020

Customer Care & Forecourt Manager and Health Safety Officer

Shell Service Station – Florida Road Motors
01.2010 - 01.2018

National Senior Certificate -

Similar Profiles

CREATE PROFILE
Rowen Govenden