Rowena Arvai
Summary
Dynamic Certified Nursing Assistant with a proven track record at Perth Children's Hospital, excelling in patient-focused care and maintaining privacy.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Perth Children's Hospital
04.2022 - 01.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reported any concerns to Registered Nurses on duty on promote optimal care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Oversaw and maintained patients' rooms, group areas, and nurse stations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Sales Assistant
Dan Murphys - Part Of The Woolworths Group
10.2021 - 04.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bartender
Aberdeen Hotel
08.2020 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
Sales Associate
Dufry Perth Airport
05.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Certificate III - Health Services Assistance (Acute Care)
North Metropolitan Tafe
Midland07.2021
Certificate II - Business
North Metropolitan Tafe
Perth, WA11.2017
Skills
- Reliable team player
- Patient-focused care
- Maintaining Privacy
- Cash Handling
- Responsible Alcohol Service
- Point of sale operation
- Processing payments
- Customer Service
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Team Cooperation
- Strong multitasking
- Liquor, beer, and wine knowledge
Timeline
Certified Nursing Assistant
Perth Children's Hospital
04.2022 - 01.2024
Sales Assistant
Dan Murphys - Part Of The Woolworths Group
10.2021 - 04.2022
Bartender
Aberdeen Hotel
08.2020 - 08.2021
Sales Associate
Dufry Perth Airport
05.2019 - 01.2021
Certificate III - Health Services Assistance (Acute Care)
North Metropolitan Tafe
Certificate II - Business
North Metropolitan Tafe
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